Bill Martinson Email & Phone Number

Minneapolis, Minnesota, United States

• Job Summary:The Senior Product Implementation Engineer ensures the successful implementation and onboarding of Surescripts solutions. They will serve as a technical liaison between the customer and our internal teams.
• Provide technical support to customers by diagnosing and resolving technical issues, guiding customers through troubleshooting processes, and empowering customers to leverage self service solutions.
• Act as a subject matter expert (SME) on specific product areas, guiding both customers and internal teams through technical integration and implementation processes. Collaborate with cross-functional teams, including.
• Oversee the customer onboarding process, ensuring a seamless, tech-enabled deployment experience that supports faster time-to-value Gather and analyze customer onboarding feedback, using insights to drive continuous.
• Create and maintain team technical documentation, self-service guides, and knowledgebase to support efficient customer onboarding and use of solutions.
• If necessary, escalate complex technical issues to the appropriate internal teams and ensure they are resolved promptly.

Minneapolis, Minnesota, United States

• Develop a deep understanding of the company's products or services, staying up to date with new features and updates, and effectively communicate this knowledge to customers.
• Assist in the onboarding process by helping customers set up and configure the product to meet their specific needs and requirements.
• Gather and analyze customer onboarding feedback to identify areas for improvement and provide valuable input to product development and agile teams.
• Create and maintain customer success technical documentation, guides, and FAQs to assist customers in using the solutions effectively.
• If necessary, escalate complex technical issues to the appropriate internal teams and ensure they are resolved promptly.
• Collaborate with customers to support success plans, identify goals, and track progress toward achieving those goals.

United States

• To provide quality support, project management, technical assistance and production configuration for a minimum of two Surescripts product families to network customers. This includes an understanding of the.
• Analyze, setup and configure customer connectivity for a minimum of two Surescripts product families
• Assist in troubleshooting customer connectivity for a number of product families
• Develop, maintain, and track Integration project plans and schedules as required
• Facilitate education, best practices, design-development review, testing and certification meetings for customer projects as assigned; or act as an advisor to other Integration Project Managers
• Monitor customer go-live network activities, effectively managing issues to efficient resolution

Minneapolis, MN

• To provide quality, in-depth project management, technical assistance and production deployment for Surescripts products to network participants. This includes a deep understanding of the Surescripts implementation.
• Analyze, setup and configure customer connectivity for a minimum of two Surescripts product families
• Develop and maintain a high level of technical expertise for a minimum of two Surescripts product families
• Assist in troubleshooting customer connectivity for a small number of product families
• Develop, maintain, and track Integration project plans and schedules as required
• Facilitate education, best practices, design-development review, testing and certification meetings for customer projects as assigned; or act as an advisor to other Integration Project Managers

920 2nd Ave S. Suite 400 Minneapolis, MN

- Provide quality, in-depth support of Surescripts’ participants through active management of production information systems and activations dealing with prescription benefits, history and routing as well as with member, formulary, ePrescribing reporting, and drug database file loading. - Apply proven communication, analytical and problem-solving skills to.

920 2nd Ave. S. | Suite 400 | Minneapolis, MN 55402

- Provide quality, in-depth support of Surescripts' participants through active management of production connectivity and activation information for systems utilizing prescription benefits, history, script routing, and clinical messaging.- Manage participant production implementations of multiple Surescripts products and services.- Coordinate and review.

Golden Valley, MN 55427

Experience in numerous successful connectivity implemenations across 2000+ accounts.Support numerous connectivity solutions for LTC and Home Care sales force.Interface with a variety of users for program and system design specifications and the resolution of technical and business issues. Adhere to established implementation and resolution procedures.

- Providing phone and email-based technical support for software (operating systems) and hardware (printers, desktops, PDA’s). -Communicating complex technical information to non-technical personnel. - Connecting to customer’s PCs using Windows Remote Desktop or PC Anywhere when needed to resolve technical issues. -- Working logically under pressure in a.

- Ensure customer satisfaction through placing orders and returning product when necessary. -Strong knowledge of medical supplies and the medical industry required. -Ability to multitask when faced with multiple issues, and being able to problem-solve to meet deadlines in a fast paced environment.

- Monitored and ordered inventory.- Evaluated profit/loss statements.- Provided a safe working environment. - Hired and scheduled employees. - Multi-tasked in customer-oriented environment.- Completed tasks in a timely manner and resolved all customer issues in a professional and timely manner.

Comptia Healthcare It Technician Certification, Pass

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Bachelor Of Science (B.S.), Criminal Justice And Corrections, 3.29