Bill Mazza Email & Phone Number

Concord, California, United States

Concord, California

San Ramon

• Lead a team of Community Association Managers that is responsible for 36 Homeowners Associations in San Francisco Bay area, consisting of more than 33% of the company’s accounts, with monthly billings in excess of $85,000 while maintaining a client retention rate of over 95%• Responsible for training, scheduling, developing, and providing leadership for Community Association Managers, including cultivating relationships and communication with homeowners, vendors, government officials, and all client Board of Directors as well as ensuring compliance with company policies and procedures, client contracts, and state law• Manage allocation of workload and distribution of accounts for Association Managers, carry out frequent performance reviews and team meetings to set clear goals and expectations for the team, and perform employee and client training sessions with newly-elected Association Board members, homeowners, and Managers• Enhance operational and management proficiency by developing new company procedures and improving existing procedures for greater efficiency and employee/client satisfaction• Oversee the creation of all official company templates and documents, and development and management of on-line portal for company documents, policies, and templates• Volunteer for after-hours, evenings, and weekends on-call rotation to assist with handling emergencies such as in-unit water leaks, malfunctioning elevators, and non-responsive entry and exit gates

• Managed a portfolio of 13 Homeowners Associations that included the company’s largest account having more than 500 units and performed day-to-day and emergency management of Association properties and facilities, including buildings, landscaping, utilities, pools, clubhouses, gyms, gates, and elevators • Reported directly to the Board of Directors and advised the Board regarding compliance with all civil and municipal codes and governing documents, while assisting in the formulation and oversight of Association policy • Conducted bi-monthly and quarterly Board of Directors’ meetings, developed meeting agendas, Association notices, meeting minutes, and ensured all applicable follow up tasks were performed as directed• Project management skills developed and construction and landscaping knowledge enhanced through multiple large-scale renovation or enhancement projects from inception to completion including writing scope, researching logistical and legal feasibility of projects and interfacing with city/municipal officials and legal counsel, analyzing budgetary and financial aspects and risks of proposed projects, soliciting and reviewing bids and negotiating contracts, acting as liaison between vendors and the Board of Directors, and ensuring projects were completed and implemented to the Board’s satisfaction • Prepared Associations’ annual budgets and conducted review of monthly financial statements and invoices

• Managed team of ten employees responsible for Mobile and Electronics department sales and computer repair service, including training, feedback and disciplinary action, while consistently achieving computer repair sales goals exceeding $2,500 per week• Keyholder; Manager-on-Duty responsibilities to open and close store, employee scheduling, and cash management• Responsible for the entire Mobile and Electronics department, including layouts, signage and pricing, and inventory management

• Responsible for weekly sales goal of computer and printer repair services, including in-store and on-site repair, installation, up-sales, and completing all work within the promised time frame, maintaining proper documentation, and developing customer relationships• Relationship management: frequent customer updates and recommendations during the repair process