Bill Payne Email and Phone Number
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In 2020, Bill assumed the role of President & CEO of Second Chance Program after serving as its data system and management consultant. Bill leads the development and execution of strategic and operational plans in support of the agency’s mission to disrupt the cycles of incarceration and poverty by helping people find their way towards empowered self-sufficiency. A NOTE ABOUT CONNECTION REQUESTS: Bill curates his LinkedIn network by carefully limiting connections to current business relationships, trusted partners and past colleagues. At this time, networking opportunities and/or prospective business relationships are explored through other means such as industry seminars and LinkedIn Groups. If you are interested in the work we do at Second Chance, you are invited to learn more about our mission to help people towards self-sufficiency by Following me here on LinkedIn and also by visiting our web page at www.secondchanceprogram.org.With over thirty-five years of diverse professional experiences, Bill is an expert in the design and delivery of cost-effective solutions that deliver quantifiable results. Previous accomplishments at Second Chance include data system selection and implementation, therapeutic community project management, and management consulting. During his career, Bill has specialized in service strategy and service management, as well as organizational transformations. Mr. Payne holds a B.S. in Business Administration from Colorado Technical University, and several professional and industry certifications in the areas of service management, organizational change management, and project management. At companies such as Pepsi-Cola, Whole Foods Market, and Dell, his previous roles have included: managing multiple support and engineering teams, as well as consulting in the areas of organizational change management and service management.
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President & Chief Executive OfficerSecond Chance Oct 2020 - PresentSan Diego, Ca, UsResponsible for the overall management and operation of Second Chance. While working closely with the agency's Board of Directors, Bill will provide strategic vision, leadership, integrity, and business and financial accountability for the organization’s sustainability, future growth and development.In this role, Bill will lead the development and execution of strategic and operational plans in support of the agency’s mission to disrupt the cycles of incarceration and poverty by helping people find their way to self-sufficiency.
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ConsultantSecond Chance Aug 2018 - Oct 2020San Diego, Ca, UsService and management consulting. Data system (Apricot CORE) setup implementation services for the Social Solutions Group’s (SSG) Apricot case management software, with scoping and configuration for optional modules and reporting. Developed and delivered training.
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Principal ConsultantService Management Essentials Sep 2017 - Oct 2020Service Management Essentials uses a balanced approach to achieve excellence in service management and service delivery by combining the best practices of people, process, and systems management. Our consulting services are tailored to fit your organization's needs, and are based on enabling frameworks centered on value and communication that is meaningful to your business. We provide a low cost of entry into premium-level management consulting.
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Strategic AdviserFlawless Fundamentals Jun 2017 - Oct 2020 -
Strategic AdviserCompliancemate: Food Safety Technology ® Jun 2017 - Jun 2018Lawrenceville, Ga, Us -
Services Sales ExecutiveDell Jun 2016 - Jun 2017Round Rock, Texas, UsLeading Services sales and expanding the Services portfolio business to the Southern California markets. -
Principal Consultant Digital Business ConsultingDell Mar 2011 - Jun 2016Round Rock, Texas, UsIT Strategy and Transformation Consultant- Lead Author; Application Portfolio Total Cost of Ownership Assessment – EU Financial- Lead Consultant; End User Computing Lifecycle and User Segmentation – Large Pharmaceutical- Lead Consultant; IT Strategy and Service Management Assessment – Global Entertainment- IT Service Management Subject Matter Expert; Strategic IT Outsourcing engagement - Large Pharmaceutical- Data Collection and Analysis Lead; End User Computing Strategy Assessment - Global Financial Industry- Infrastructure Project Manager, Core Network Design, Build, and Transition - Global Hospitality Industry
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Faculty Presenter2013 Hdi Conference And Expo Apr 2013 - Apr 2013Session 601: IT Alignment and Value Network Metrics - A Wake Up CallThis session challenged IT executives to transform and elevate the way they measure, manage, and communicate the value of their IT services. By leveraging key concepts from the under-leveraged ITIL service strategy area, IT alignment and value network metrics have the potential to clearly communicate business value in terms that are meaningful to the business.Session 805: PMIL - A People Management Infrastructure LibraryThis session posed a question: Is it possible to have a cohesive set of best practices for managing people? ITIL is the most widely adopted approach for IT service management in the world, but it may not provide a balanced view of all aspects of service management. This session proposed a framework for the people management side of the equation: attracting and retaining talent, performance management, development planning, employee relations, and compensation. Both new and experienced managers benefited from this session, which was grounded in HR principles and best practices.
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Featured Speaker - Linking Your People With Your ProcessIt Service Management Excellence In Service Management Forum Aug 2012 - Aug 2012Linking Your People With Your Process - Combining People Management and Process Management Best PracticesWhat are the things that a “service manager” must do every day, every week, and every month to implement and manage quality IT services that meet the needs of the business?Attendees stepped through a series of techniques that combined best practices in the areas of people and process management, with immediate real world applicability. Participants were provided specific examples of tools and techniques that deliver the following: Insight into Service Demand, Consistent Service Quality, Rigorous Process Adherence, Predictable Results, Rapid Assimilation of Process Improvements, and Innovative Service Improvements.In addition, participants got an “under the hood” look at a Service Management Modeling tool that ensures an ironclad linkage between the People responsible for managing and delivering a Service and the Process designed to meet the service objectives.
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Director, Information TechnologyAmylin Pharmaceuticals Mar 2009 - Jan 2011San Diego, Ca, UsResponsible for leading and managing the service desk, desk side support, executive support, IT service management, lab informatics and desktop engineering teams as an integrated service delivery organization. -
It DirectorAmylin Pharmaceuticals Aug 2006 - Mar 2009San Diego, Ca, UsResponsible for leading and managing the service desk, desk side support, executive support, IT asset management, and desktop engineering teams as an integrated service delivery organization.
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Faculty PresenterHelp Desk Institute 2010 Annual Conference Mar 2010 - Mar 2010Session # 606: Super Delicious Services - A Roadmap to Service Delivery ExcellenceSuper Delicious Services was created as a framework that optimizes our Service & Support team’s service strategy at Amylin Pharmaceuticals, Inc. The name is designed to be catchy, but is also meaningful: the words “super delicious” are our reminder of the results and the perceptions that we seek to consistently deliver through our services. The framework successfully integrates time-tested models including Katzenbach’s Wisdom of Teams, Senge’s Fifth Discipline, the HDI Support Center Standard, ITIL v3, CMM-I, and KYSO Service. The framework also builds a “roadmap” of service delivery improvements.Session #802: The Mechanics of Empowerment and DelegationGain everyone’s best contributions towards a set of agreed upon goals through situational role clarity, a progressive hierarchy of leadership activities and a proven technique gaining rock-solid alignment. After this session, your team will find itself in the enviable position of gaining everyone’s best contributions towards a set of agreed upon goals
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It DirectorWhole Foods Market Oct 2001 - Feb 2006Austin, Tx, UsResponsible for leading and managing the network, messaging, central help desk, infrastructure operations, applications and database services, and server systems teams as an integrated infrastructure service delivery organization of 36 team members.Previous positions include Team Leader and Director of Retail Systems -
Director Of Field ServicesParkstone Medical Information Systems Jan 2001 - Apr 2001Responsible for managing vendor deployments and field services of the ParkStone Medical handheld electronic prescription solution.
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It ManagerDell Computer Corporation Apr 1997 - Dec 2000Round Rock, Texas, UsResponsible for the management, development, and leadership of world-class service delivery teams. Managed Database Operations, File & Print Server Support, Electronic Messaging, Intranet Server Support, and Desktop Service Delivery teams.
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Office Technology Network AnalystPepsi-Cola North America Oct 1992 - Mar 1997Purchase, New York, UsLead analyst responsible for the ongoing design, implementation, integration, and support of Pepsi-Cola North America’s electronic mail system. Responsible for the design and implementation of an enterprise wide PC inventory and software metering system.
Bill Payne Skills
Bill Payne Education Details
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Colorado Technical UniversityInformation Technology
Frequently Asked Questions about Bill Payne
What company does Bill Payne work for?
Bill Payne works for Second Chance
What is Bill Payne's role at the current company?
Bill Payne's current role is President & Chief Executive Officer at Second Chance.
What is Bill Payne's email address?
Bill Payne's email address is bi****@****ner.com
What is Bill Payne's direct phone number?
Bill Payne's direct phone number is 800-35*****
What schools did Bill Payne attend?
Bill Payne attended Colorado Technical University.
What are some of Bill Payne's interests?
Bill Payne has interest in Disaster And Humanitarian Relief.
What skills is Bill Payne known for?
Bill Payne has skills like Vendor Management, It Strategy, Program Management, Integration, Itil, Management, Process Improvement, Enterprise Software, It Service Management, Change Management, Strategy, Outsourcing.
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