William Peterson Email & Phone Number

I’m a lean best practices teacher, facilitator, and consultant with more than 30 years of hands-on experience using lean, Six Sigma, BPR, and Theory of Constraints to enhance process efficiency, job satisfaction, and personal and organizational performance.In the courses I teach, I emphasize the practical application of lean over abstract theory, encourage personal engagement with the material, and help you create processes that align with your organization’s mission. My ultimate goal is always to help you deliver more value to your customer—with significantly less overhead and waste.I began developing my approach to lean methodology during my 26-year career with Delta’s Technical Operations. At Delta, I saw firsthand that the productivity and job satisfaction of frontline workers was often constrained by the impact of business processes in other areas: management, sales/marketing, strategy, purchasing, logistics, engineering, HR, and cost capture/invoicing. While still at Delta, I began intensively researching the ideas of great process improvement thinkers and combining them with my own experiences and insights to create a proven, repeatable methodology for improvement. Since 2006, I’ve been teaching this methodology to professionals in diverse industries. I teach as a faculty member in the University of Tennessee’s Haslam College of Business and as an independent consultant with my own business, LeanBP. I’m also a lecturer in UT’s Aerospace & Defense MBA program. Over the last decade, I’ve worked extensively with the U.S. Air Force to improve acquisition and aircraft MRO processes, and I’ve consulted for clients such as State Farm, CenturyLink, Southwest Airlines, and Fokker Services. I have earned an MBA from the University of Tennessee, a BS in Professional Aeronautics from Embry-Riddle, Six Sigma Black Belt certification, and FAA Airframe and Power Plant Licenses. Go to LeanBP.com for Bill Peterson’s TEDx Talk, Lean Blog, and published articles.

Listed skills include Process Improvement, Continuous Improvement, Lean Manufacturing, Six Sigma, and 43 others.