Bill Robinson Email & Phone Number

Dallas, Tx, Us

With more than 15 years of experience in facilities, property, project, and transaction management, I help health systems and large clinical care providers turbo-charge their real estate and facilities performance through strategic outsourcing. As the largest real estate services company globally, CBRE has unparalleled access to talent. We help solve labor shortages by providing access to high-quality talent, investing in employee's professional development, and partnering with world-class supplier partners. This collaboration drives measurable improvements in cost, quality, uptime, and consistency, enhancing the patient and provider experience within the built environment.

Dallas, Tx, Us

Overseeing the deliver of facilities management services on a global basis spanning 200M+ square feet and 8,700 properties including acute, ambulatory, pharmacy, compounding, distribution, infusion and office properties. Ensure consistency, quality, safety, compliance, and operational excellence for 2,100+ employees spanning 10 countries. Serve on the Executive Committee, helping set the strategic vision and growth for all real estate & facilities services within the Healthcare Sector.▪ Spearheading strategic initiative to centrally document and drive compliance w/ all state, federal and local compliance requirements. More than 200,000 potential risks have been assessed and mitigated. ▪ Leading monthly knowledge exchange calls among all healthcare leaders to drive execution consistency, foster best practice development, harness supplier innovations and promote cross-account collaboration. ▪ Serving as Smart Facilities Management champion for the Healthcare Sector, working to achieve 100% adoption across all clients by year-end 2024. This will provide a 22% productivity gain and allow technical staff to focus on higher value-add activities by automating readings and rounds, triaging BMS alarms and allowing for more automated documentation of Joint Commission, AAAHC and DNV requirements.▪ Serving as Executive Sponsor for two employee affinity groups, one focused on Healthcare Engineering and one for Ambulatory Care.▪ Featured speaker on topics like career development, using AI to improve communications and time efficiency, the future of healthcare, and leveraging analytics to drive measurable improvements.

Dallas, Tx, Us

▪ Managed a 37MSF portfolio and recruited and led a team of 650 employees across 9 countries and 3 global regions (Americas, EMEA, APAC) from solutioning, transitioning and launching the UnitedHealth Group Account, a Fortune #5 company.▪ Oversaw a $500M capital plan and $300M+ operating expense plan with 99%+ forecast accuracy and consistent budget adherence. ▪ Maintain full P&L responsibility and direct all aspects of the portfolio including Facilities Management, Asset Management, Transaction Management, Acquisitions and Dispositions, Capital Planning, Change Management, Vendor Management, Technology Implementation, and Sourcing.▪ Supervise 9 direct reports ranging from Senior Director, to Managing Director and Senior Managing Director level. ▪ Develop executive-level dashboards to demonstrate real estate goals and progress against those goals. ▪ Drive the integration of sustainable practices and green building initiatives within the real estate portfolio.▪ Support the development of corporate and business unit capital plans, conduct lease vs. buy analysis on new and existing assets, develop benchmarking and metrics to drive footprint optimization, and leverage external providers to proactively assess buy vs. build options. ▪ Build and lead a high-performing global real estate team.Key Accomplishments▪ Led the largest outsourcing transformation in commercial real estate industry history, achieving 100% of key milestones, including hiring 650 employees globally and launching a suite of 15 integrated real estate technologies. ▪ Achieved $20M+ in annual operating savings by leveraging analytical insights to reduce property square footage and driving a series of strategic and tactical cost-reduction initiatives. ▪ Spearheaded the integration of 10M+ square feet of newly acquired properties through mergers and acquisitions (M&A). ▪ Won the CBRE Sustainability Excellence Award, Healthcare Sector in 2023 for net-zero strategy development.

Dallas, Tx, Us

▪ Managed the global commercial real estate portfolio for Mitsubishi UFJ Financial Group (MUFG), the #1 bank in Japan and the 7th largest globally with operations spanning 50 countries. ▪ Provided leadership to a team of 120+ employees, managed a $360M budget, and led process improvement initiatives across the portfolio including Facilities Management, Leases, Transactions, Vendor Relationship, Compliance, Occupancy Planning, Moves, Finance, and Supply Chain.▪ Managed 9 direct reports including a Senior Director of Facilities Management, Senior Director of Transaction Management, Senior Director of Occupancy Planning and Move Management, Senior Director of Sourcing Compliance and Business Intelligence, Director of Finance and Accounting, Director of Sourcing and Procurement, Director of Process Excellence, Director of HR, Communications Manager, and Sr. Administrative Assistant.▪ Developed and mentored talent by designing training, providing coaching, and promoting high-value employees. Key Accomplishments▪ Won the CBRE Turnaround Award in 2019 for leading a transformation of the MUFG real estate department. ▪ Relocated from North Carolina to Arizona, recruited and hired a new leadership team, and became principal to contracts. Attained 99.7% of budget forecast accuracy, 99.3% on-time vendor payments, improved employee engagement by 27%, and achieved a perfect 100% client satisfaction rating on the account transition. ▪ Increased diverse supplier vendor utilization from 15% to 33%, becoming a top performer in the U.S. sourcing organization across all verticals.▪ Achieved Dark Green and World Class ratings across all service lines on CBRE’s annual client satisfaction survey.▪ Realized a 0.0% injury rate for 3+ years, representing 750,000 working hours, by implementing an innovative job-hazard app, launching a near-miss program, and developing a safety recognition program.

Dallas, Tx, Us

▪ Led change and project management, engineering services, and facilities management for BB&T (now Truist Financial Corporation), a Fortune 250 financial services company with a corporate real estate portfolio spanning 19.5 million square feet. ▪ Managed 150+ team members and a $150M+ annual capital and expense plan. Key Accomplishments▪ Achieved $8.3M in annual run-rate savings and $2.7M in energy rebates by executing an LED lighting retrofit program across 1,300 locations, the largest program in Truist’s history.▪ Successfully reduced emergency HVAC replacement cycle time by 77%, improving facility uptime and achieving top-level performance on a speed-to-market key performance indicator (KPI).▪ Achieved $450K in annual savings by improving engineering key performance metrics by 18%.

Dallas, Tx, Us

▪ Led performance improvement of cross-functional real-estate support teams, including facilities, engineers, trade professionals, and contractors at 2,000 locations. ▪ Developed facilities management strategy, reorganized leadership, and implemented innovations to address key real estate challenges. Key Accomplishments▪ Reduced line-of-business escalations 85%+ by developing a standardized online incident notification tool.▪ Achieved 99% on-time preventative maintenance completion rate via balanced scorecards and metric dashboards.▪ Restored operations at 98% of 100+ facilities within 24 hours after Hurricane Harvey.

Dallas, Tx, Us

▪ Oversaw a team of 90+ technical professionals responsible for performing 200K+ maintenance tasks annually for Bank of America, during a period of high-velocity change. ▪ Oversaw global financial and operational reporting with a team of 10 analysts. ▪ Established innovation labs and pilot programs; developed and implemented global best practices.Key Accomplishments▪ Won the Rising Star Award (out of 30,000+ colleagues) in 2015 for leading several high-profile initiatives including leading a global standardization initiative across 30 countries (3.6M sq. ft.) that resulted in a 55% reduction in cycle time for business-critical event reporting and resolution for Bank of America.▪ Achieved 99.25% complaint-free work orders and 96.5% on-time completions across 210,000 annual work orders by developing strategy and designing and implementing a big-data dashboard.

Garland, Tx, Us

▪ Led start-up division of a 70-year old building products company and helped large real estate owners and occupiers reduce costs and increase the sustainability and cost effectiveness of their real estate portfolios. ▪ Secured more than a dozen new major national accounts in the retail and office sectors, with a particular emphasis on Fortune 500 companies. ▪ Major clients included: Bank of America, Wells Fargo, Target Corp., Home Depot, SunTrust Bank, Regions Bank, and Baylor Healthcare among others. ▪ Increased revenues by more than 50 percent, winning and overseeing the largest irrigation water conservation project in the history of the industry, with 500-plus sites stood up across 38 states within 60 days. Project was delivered 100% on time and on budget.▪ Partnered with large real estate management companies within these portfolios including: CBRE, JLL and Lincoln Harris.

Chicago, Il, Us

▪ Member of the Property Management Center (PMC) team on the Bank of America account, a Fortune 100 client with annual revenues exceeding $115 billion. ▪ Provided platform leadership, technical support and innovations to a group of 18 property managers who oversaw 1,150 office and retail locations across 6 states. ▪ Notable accomplishments included: leading a vendor quality management program which improved adherence to service-level agreements by 8.5%, spearheading a multi-state construction bundling program which achieved a 12% savings from initial quotes, participating in a $2.2 million multi-region cleaning and janitorial rebid which achieved an 8% expense reduction, and project managing one region of a technology enhancement program with $100 million in anticipated enterprise savings. ▪ Helped drive operational excellence, cost savings, improved vendor performance, and consistent attainment of our client's metrics and goals.

Chicago, Il, Us

▪ Member of the Project Management Office (PMO). ▪ Oversaw multiple client programs and region-wide projects, led key performance metric attainment strategy, and developed quality assurance programs for the project management team on the Bank of America account. ▪ Helped provide leadership and support for a team of 9 project managers to ensure successful delivery of 300-plus projects annually on time and on budget across a 9.75 million square-foot portfolio. ▪ Annual project spend was approximately $15 million. ▪ All project management KPI metrics were attained, leading to 15% in additional fee revenue on multi-million dollar account.

Chicago, Il, Us

▪ Advised Cushman & Wakefield clients on corporate real estate strategy through local third-party affiliate. ▪ Developed 20 new client relationships and successfully negotiated lease transactions in office and retail.

Madison, Wi, Us

▪ Led 100+ person community service and spiritual development organization as Global Project Director and Campus Staff Associate. ▪ Developed a common vision and goals, and managed a team that included 4 direct reports and more than two dozen community volunteers. ▪ Directed multiple global service projects which engaged a multi-national team in community service and economic development in under-served areas of the globe.

Mba, Real Estate

Bachelor Of Arts - Ba, Economics