Bill Rose Email & Phone Number

Ashburn, Virginia, United States

Ashburn, Virginia, United States

Manage day-to-day operations of 30K SF of raised-floor data center space carrying electrical capacity of 3.0 Megawatts spread across three facilities. Manage IT and desktop support. Manage team and prioritize work of data center managers, engineers, operators, and technicians. Responsible for incident management, problem management, change management, and capacity management. First-line escalation point for all operational issues or concerns, internally and externally. Establish and maintain professional working relationships directly with customers. Collaborate with CFO to ensure all domestic US locations operate to plan.- Facilitated SSAE 18 SOC2 Type 2 Certification Audit process four consecutive years with minimal remediation needs identified- Enhanced customer satisfaction by developing standard operating procedures and implementing web-based ticketing platform across all business units- Defined and implemented dashboard metrics for executive and management review across all centers, enabling insight into remote hands management, performance, and activities- CompTIA A+ Certification, 2018

Asburn Va

Manage daily operations within the firm to ensure that proposed and planned initiatives are viable, executable and in alignment with overall company goals. Establish clear departmental charters and responsibilities to increase operational efficiency while promoting independent thought process and growth. Focus team efforts through partnership and accountability to provide consistent client satisfaction with standardized performance and support. Manage Data Center, Call Center, NOC, and Information Technology recruitment and consulting efforts to ensure stable growth and overall firm profitability while meeting increased client technology needs within the Telecom, IT and Wireless Industries.

Ashburn Va

Assigned to provide vetted freelance consulting support staff on an ad hoc basis as projects develop from inception to closure. Responsible for reviewing operational needs and proposals to ensure that placed and proposed consultant teams function within the parameters and service level agreements of contract assignments and can remain operational as per agreed upon cost structure.

Provide strategic and operational Information Technology leadership for global environmental consulting firm. Manage global IT personnel; designed and implemented a wide area network to improve capacity cost management; provide local office network oversight and compliance with corporate standards; oversee global telecom vendors to support data communication standards, network architecture, security and backup systems; oversee development of intranet and extranet capabilities.

Dallas, Texas, United States

Set stage for successful acquisition by leading reconfiguration and stabilization of network operations in support of service offerings. Matched portfolio of sold services to operational support center capabilities, customer service support, and operational infrastructure teams. Led network operations personnel through enhanced procedural fault management and reporting processes.

Reston, Virginia, United States

Build and Operate Network Operations (NOC), Development Test Facilities and Lab Operations.

Art & Architectural Structural Design

Foundations Of Leadership