Bill Spilman Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Tampa, Fl, Us

Vernon Hills, Il, Us

Senior Project Manager - Consulting Service for Microsoft, Cisco and other products. Focus on Microsoft and Cisco Unified Communications: Exchange, Lync, Call Manager, Unity.

Marlborough, Ma, Us

Responsible for managing Project Managers, System Engineers and Vendors that implemented IP networks and Voice over IP systems. Duties included P & L, Statement of Work development, project delivery and customer satisfaction. •Created a process for the installation of small Voice over IP Systems. Decreased cost per project, creating a 10% increase in per project margins.•Developed a Project Methodology for the implementation of Large Enterprise Voice over IP systems. Improved the quality and consistence of installations. Increasing customer satisfaction by 20% and improving on time delivery to 90%•Updated the Voice Readiness Assessment service. Increased the accuracy of assessments and reduced time to do an assessment from five to three days.

Marlborough, Ma, Us

Worked with 3Com Enterprise Voice Solutions team to introduce new Voice over IP system, VCX. Primary responsibilities included integration of 3rd Party products with 3Com Applications, testing, implementations and feedback to Product Management. •VCX product line transitioned to a mainstream 3Com product. Product revenues exceeded forecast. Service implementation revenues exceeded $2.5 million the first year. Over 60 systems installed ranging in size from 200 users to 5000 users•Successful implementation of over 30 enterprise phones systems in 10 countries. Coordinated shipment, local resources and provided technical experts to complete the implementations according to customer requirements and timeline.•Recruited, hired and managed a team 14 Project Managers, Field Application Engineers and Lab Engineers to integrate, install, test and debug VCX systems.

Marlborough, Ma, Us

Primary areas of responsibility were field readiness, tools & test equipment, labor reporting, quality processes and vendor relationships.•Led a team that designed and implemented a project tracking and cost reporting system based on Siebel’s eCRM platform. The system allowed management and account teams to view real time project status. It also allowed management to track cost on a per project basis. •Responsible for the department’s quality processes. Achieved ISO 9000-2000 and TL 9000 Quality Systems certification. Processes improvements created consistent handling of customer request. The measurements allowed for benchmarking service delivery. Served as internal auditor for the 3Com Quality Program.•Successfully managed relationships with multiple 3rd party service vendors. Outsourced the on-site repair activities and portions of the installation activities, this allowed us to reduce delivery cost by at least 25% while maintain a high level of customer satisfaction.

Houston, Texas, Us

Responsible for five project managers and four software consultants and their associated customers. Directly managed a delivery team of 15 service engineers that provided support service to a global Consumer Products client.•Established a service event tracking and reporting system for the on-site service personnel located in 5 cities supporting a major customer. The system was a key component of the customer seeing the value of the support they purchased and in the multiyear renewal of the contract valued at $ 2,500,000 annually.•Managed a project to upgrade the network and equipment at retail locations and regional offices for a national car rental company. Worked with 5 Project Managers from Perot systems to coordinate site surveys, cabling installations, equipment installations and software configuration at 600 locations.

Houston, Texas, Us

-Project Manager -Service Delievery Manager - Managed a $14 million service delivery base with 22 engineers. Responsible for customer satisfaction, service contract retention, new business sales, profitability and employee development. Some of the major customers were The State of Wisconsin, The University of Wisconsin, Sundstrand, Trane, Chrysler and CUNA Mutual. •Awarded Circle of Excellence award in 1991, this award given to top 10% of managers. Demonstrated a balanced performance with customer satisfaction rating exceeding 8.2 on a 10 point scale, contract renewal rate exceeding 90%, expense control was 97% of budget, and the completion of 100% of job plans & development plans. All of these items met or exceeded the goals established in my job plan. -Support Engineer -Feild Service Engineer