Bill Spilman Email & Phone Number

Madison, Wisconsin, United States

Tampa, FL, US

Vernon Hills, IL, US

Senior Project Manager - Consulting Service for Microsoft, Cisco and other products. Focus on Microsoft and Cisco Unified Communications: Exchange, Lync, Call Manager, Unity.

Marlborough, MA, US

• Responsible for managing Project Managers, System Engineers and Vendors that implemented IP networks and Voice over IP systems. Duties included P & L, Statement of Work development, project delivery and customer.
• Created a process for the installation of small Voice over IP Systems. Decreased cost per project, creating a 10% increase in per project margins.
• Developed a Project Methodology for the implementation of Large Enterprise Voice over IP systems. Improved the quality and consistence of installations. Increasing customer satisfaction by 20% and improving on time.
• Updated the Voice Readiness Assessment service. Increased the accuracy of assessments and reduced time to do an assessment from five to three days.

Marlborough, MA, US

• Worked with 3Com Enterprise Voice Solutions team to introduce new Voice over IP system, VCX. Primary responsibilities included integration of 3rd Party products with 3Com Applications, testing, implementations and.
• VCX product line transitioned to a mainstream 3Com product. Product revenues exceeded forecast. Service implementation revenues exceeded $2.5 million the first year. Over 60 systems installed ranging in size from 200.
• Successful implementation of over 30 enterprise phones systems in 10 countries. Coordinated shipment, local resources and provided technical experts to complete the implementations according to customer requirements.
• Recruited, hired and managed a team 14 Project Managers, Field Application Engineers and Lab Engineers to integrate, install, test and debug VCX systems.

Marlborough, MA, US

• Primary areas of responsibility were field readiness, tools & test equipment, labor reporting, quality processes and vendor relationships.
• Led a team that designed and implemented a project tracking and cost reporting system based on Siebel’s eCRM platform. The system allowed management and account teams to view real time project status. It also allowed.
• Responsible for the department’s quality processes. Achieved ISO 9000-2000 and TL 9000 Quality Systems certification. Processes improvements created consistent handling of customer request. The measurements allowed for.
• Successfully managed relationships with multiple 3rd party service vendors. Outsourced the on-site repair activities and portions of the installation activities, this allowed us to reduce delivery cost by at least 25%.

Houston, Texas, US

• Responsible for five project managers and four software consultants and their associated customers. Directly managed a delivery team of 15 service engineers that provided support service to a global Consumer Products.
• Established a service event tracking and reporting system for the on-site service personnel located in 5 cities supporting a major customer. The system was a key component of the customer seeing the value of the.
• Managed a project to upgrade the network and equipment at retail locations and regional offices for a national car rental company. Worked with 5 Project Managers from Perot systems to coordinate site surveys, cabling.

Houston, Texas, US

• Project Manager -Service Delievery Manager - Managed a $14 million service delivery base with 22 engineers. Responsible for customer satisfaction, service contract retention, new business sales, profitability and.
• Awarded Circle of Excellence award in 1991, this award given to top 10% of managers. Demonstrated a balanced performance with customer satisfaction rating exceeding 8.2 on a 10 point scale, contract renewal rate.