William Stein Email & Phone Number

Fuquay Varina, Nc, Us

Round Rock, Texas, Us

Leveraging my leadership skills, I lead the transformation of people, processes, and technology across the business. I served as a leader of multiple complex and matrixed teams to provide leadership for both pre- and post-sales support activities for Dell products. I identified system level issues which affected the entire install base, developed remediations, and led the product teams in disseminating the fix. I represent Dell Technologies during the most critical customer situations professionally, while preserving the customer relationship. I recently led the offloading of support for a legacy product to a third party while retaining (and improving) customer satisfaction in the process.

Round Rock, Texas, Us

Applies highly complex technical expertise and ability in quickly resolving the most complex system level customer issues supporting entire worldwide customer base. Works on unusually complex problems and provides highly creative solutions, using independent judgment to accomplish objectives. Accepts escalations from lower-level support technicians and leads other technical team members as a subject matter expert, shaping group operations with depth of knowledge. Works as a member of a team to provide systems level support and expertise for both pre and post-sales support activities for EMC products. Identifies and proactively revises problems with current procedures to improve customer satisfaction. Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. Interacts with outside industries and colleagues to maintain extensive knowledge of new industry developments. Serves as acting Tech Support Manager.

Round Rock, Texas, Us

Designed, installed, maintained, upgraded, and repaired complex Storage Area Networks and Network-Attached Storage solutions for the Mountain Region (11 states, 200+ customers). Provided 24x7x365 support to EMC customers in support of their mission-critical applications. Participated in pre-sales activities as a senior technical consultant. Served as Acting Regional Technical Manager.

Randolph Afb, Tx, Us

Managed 34 military, civilian, and contractor personnel charged with maintaining all systems in Cheyenne Mountain throughout their life cycle, from installation and maintenance to upgrades and decommissioning/deinstallation. Coordinated integration efforts supporting the $1.9BB Cheyenne Mountain Upgrade (CMU) program. Monitored installation and support plans ensuring integration issues were addressed. Reviewed installation and support plans and ensured issues and tasks were within the capabilities of Mountain personnel. Administrated $44MM annual budget; accountable for over $800MM in assets. Responsible for quality improvement issues around Cheyenne Mountain and ensuring that all proposed changes were adequately implemented—implemented unit Total Quality Management program. Increased productivity by coding new flight Intranet page, reducing e-mail traffic requirement by 75%--with no funding and no HTML authoring software

Randolph Afb, Tx, Us

Directed day-to-day operations of 35 US, 2 Canadian and 5 civilian personnel on 5 crews working 24x7x365 supporting the Missile Warning, Air Defense, and Space Control missions in Cheyenne Mountain. Managed crew scheduling, crew rotations, leave/TDY rosters, was approval authority for leave, and acted as liaison between crews and Systems Center, Flight, Squadron, and Higher Headquarters (HHQ) staff. Served as Systems Center Director in his absence. Served as liaison between the Systems Center and senior AF Space Command staff on current and future issues regarding the Systems Center. Became first 1LT (First Lieutenant) to ever hold the position of Operations Director.

Randolph Afb, Tx, Us

Directed operational configuration of communications-computer systems for complex worldwide system which included over 20+ sites, 100 computers, 600 circuits, and 14 networks. Directed activities at 11 communications, computer, maintenance and mission work centers in Cheyenne Mountain and at Offutt AFB, Nebraska; directed restoration procedures at both locations. Scheduled and managed crew training, work schedules and leave, and acted as liaison between crew members and squadron staff

Randolph Afb, Tx, Us

Managed 39 military and contractor systems administrators servicing all of Air Mobility Command’s (AMC’s) command and control computer systems. Managed hardware and system software with a total program value (operational and development) of over $50M. Built network of over 200 Compartmented Mode Workstations valued at over $1.7M. Maintained uptime rate of 99%--unheard of at that time in the Air Force; received Air Force Achievement Medal for that accomplishment. Responsible for maintaining administrator proficiency—wrote and taught system administration courses and new user courses. Created, established, and directed AMC’s 24-Hour Help Desk and Call Center—managed all aspects of its operation

Bs, General Engineering

Ma, Computer Resource / Info Mgmt