William Stein Email and Phone Number
William Stein work email
- Valid
- Valid
- Valid
William Stein personal email
William Stein phone numbers
I provide Customer Service. Across every industry I have worked with, in the government and in the private sector, I have been involved in some form of customer support. I have provided, and have managed organizations which provide, computer systems configuration, administration and networking support. I have also been involved in project management and facilitation, personnel supervision, customer service management, quality management, training and development, and budget administration. When I'm not working, I am a musician, singer, songwriter, and composer. I have performed for popes and presidents, weddings and funerals, television and Carnegie Hall (two concerts). I am an Air Force Academy graduate, a former military officer, and a disabled veteran. I share my free time with the love of my life and my three adult children who still miraculously like spending time with us.
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 128606
-
Senior Principal Engineer, Late Lifecycle EngineeringDell TechnologiesFuquay Varina, Nc, Us
-
Chief Technologist, Global Midrange Storage SupportDell Technologies Mar 2015 - PresentRound Rock, Texas, UsLeveraging my leadership skills, I lead the transformation of people, processes, and technology across the business. I served as a leader of multiple complex and matrixed teams to provide leadership for both pre- and post-sales support activities for Dell products. I identified system level issues which affected the entire install base, developed remediations, and led the product teams in disseminating the fix. I represent Dell Technologies during the most critical customer situations professionally, while preserving the customer relationship. I recently led the offloading of support for a legacy product to a third party while retaining (and improving) customer satisfaction in the process.
-
Principal Engineer, Nas Technical SupportDell Technologies Dec 2005 - Mar 2015Round Rock, Texas, UsApplies highly complex technical expertise and ability in quickly resolving the most complex system level customer issues supporting entire worldwide customer base. Works on unusually complex problems and provides highly creative solutions, using independent judgment to accomplish objectives. Accepts escalations from lower-level support technicians and leads other technical team members as a subject matter expert, shaping group operations with depth of knowledge. Works as a member of a team to provide systems level support and expertise for both pre and post-sales support activities for EMC products. Identifies and proactively revises problems with current procedures to improve customer satisfaction. Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. Interacts with outside industries and colleagues to maintain extensive knowledge of new industry developments. Serves as acting Tech Support Manager.
-
Lead Regional Network SpecialistDell Technologies Aug 1999 - Dec 2005Round Rock, Texas, UsDesigned, installed, maintained, upgraded, and repaired complex Storage Area Networks and Network-Attached Storage solutions for the Mountain Region (11 states, 200+ customers). Provided 24x7x365 support to EMC customers in support of their mission-critical applications. Participated in pre-sales activities as a senior technical consultant. Served as Acting Regional Technical Manager.
-
Manager, Resources And Program Management DivisionUnited States Air Force Jun 1998 - Aug 1999Randolph Afb, Tx, UsManaged 34 military, civilian, and contractor personnel charged with maintaining all systems in Cheyenne Mountain throughout their life cycle, from installation and maintenance to upgrades and decommissioning/deinstallation. Coordinated integration efforts supporting the $1.9BB Cheyenne Mountain Upgrade (CMU) program. Monitored installation and support plans ensuring integration issues were addressed. Reviewed installation and support plans and ensured issues and tasks were within the capabilities of Mountain personnel. Administrated $44MM annual budget; accountable for over $800MM in assets. Responsible for quality improvement issues around Cheyenne Mountain and ensuring that all proposed changes were adequately implementedimplemented unit Total Quality Management program. Increased productivity by coding new flight Intranet page, reducing e-mail traffic requirement by 75%--with no funding and no HTML authoring software -
Director, Systems Center OperationsUnited States Air Force Jun 1997 - Jun 1998Randolph Afb, Tx, UsDirected day-to-day operations of 35 US, 2 Canadian and 5 civilian personnel on 5 crews working 24x7x365 supporting the Missile Warning, Air Defense, and Space Control missions in Cheyenne Mountain. Managed crew scheduling, crew rotations, leave/TDY rosters, was approval authority for leave, and acted as liaison between crews and Systems Center, Flight, Squadron, and Higher Headquarters (HHQ) staff. Served as Systems Center Director in his absence. Served as liaison between the Systems Center and senior AF Space Command staff on current and future issues regarding the Systems Center. Became first 1LT (First Lieutenant) to ever hold the position of Operations Director.
-
Crew Commander, Systems CenterUnited States Air Force Jun 1996 - Jun 1997Randolph Afb, Tx, UsDirected operational configuration of communications-computer systems for complex worldwide system which included over 20+ sites, 100 computers, 600 circuits, and 14 networks. Directed activities at 11 communications, computer, maintenance and mission work centers in Cheyenne Mountain and at Offutt AFB, Nebraska; directed restoration procedures at both locations. Scheduled and managed crew training, work schedules and leave, and acted as liaison between crew members and squadron staff
-
Manager, Decision Support Systems BranchUnited States Air Force Oct 1994 - Jun 1996Randolph Afb, Tx, UsManaged 39 military and contractor systems administrators servicing all of Air Mobility Command’s (AMC’s) command and control computer systems. Managed hardware and system software with a total program value (operational and development) of over $50M. Built network of over 200 Compartmented Mode Workstations valued at over $1.7M. Maintained uptime rate of 99%--unheard of at that time in the Air Force; received Air Force Achievement Medal for that accomplishment. Responsible for maintaining administrator proficiency—wrote and taught system administration courses and new user courses. Created, established, and directed AMC’s 24-Hour Help Desk and Call Center—managed all aspects of its operation
William Stein Skills
William Stein Education Details
-
United States Air Force AcademyGeneral Engineering -
Webster UniversityComputer Resource / Info Mgmt
Frequently Asked Questions about William Stein
What company does William Stein work for?
William Stein works for Dell Technologies
What is William Stein's role at the current company?
William Stein's current role is Senior Principal Engineer, Late Lifecycle Engineering.
What is William Stein's email address?
William Stein's email address is st****@****emc.com
What is William Stein's direct phone number?
William Stein's direct phone number is +171965*****
What schools did William Stein attend?
William Stein attended United States Air Force Academy, Webster University.
What are some of William Stein's interests?
William Stein has interest in Air Force, Emc Corporation, Multiple Sclerosis, Health, Redbox, Children, Law, Vonage, Ronald Reagan, Mafia Wars.
What skills is William Stein known for?
William Stein has skills like Customer Relations, Team Leadership, Customer Service, System Administration, Team Building, Budgeting, Problem Solving, Microsoft Office, Administration, Mentoring, Excel, Customer Satisfaction.
Who are William Stein's colleagues?
William Stein's colleagues are Todd Sides, Nazrul Islam Polash, Jaspreet Singh, Patricia Giltinane, Zhen Zhang, Parag Ved, Jay Babcock.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial