Business Analyst
CurrentI provide reporting and analysis on Executive and Regulatory complaints for my corporation. I partner with our Legal and Government Affairs group to comply with any inquiries received from the BBB, FCC, State AGOs and PUCs surrounding complaint volume and root cause.Additionally, I assist with streamlining work flow and with creating new processes to simplify operations for my organization. I support my management team with internal compliance reporting and by measuring the success rate of meeting internal goals and service level.