Bill Tabbit-Humphrey Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

Austin, Texas Area

If you are ever seeking business advice, you can request a meeting with me on AdvisoryCloud at https://www.advisorycloud.com/profile/William-Tabbit-Humphrey.

• Direct all Professional Services operations globally from initial discovery through implementation and back office. Build and develop Services Practice from 1-2 person domestic operation into a 100 person international.
• Key accounts include PNC, Barnes Jewish Christian Healthcare, General Motors, EMC, Bank of Ney York, AMD, CISCO, Bank of America, John Deere, Walgreens, Amway, Harley Davidson, eBay, EA, and Syncapse.
• Developed rapid growth Services Business while ensuring profitability - Segmented business into Channel, Commercial, Enterprise and International practices ensuring proper strategies - Revenue growth year over year.
• Developed Enterprise Practice to enable Tableau to move across the chasm of business adoption - Developed multiple White Papers for enterprise space – Center of Excellence and Implementation - Updated public face.
• Grew average deal size 5x year over year and increased second project add-on efforts by 50% - Development Continuous Effort Price Tier packages for long term engagements
• Personally owned business development for mulitple six figure Services deals

• P&L responsibilities include successfully development of and management of a budget for international sales and marketing with year over year growth.
• Created a new recurring revenue model that led to revenue growth year over year. Optimized the license and subscription renewal process, increasing retention rate and revenues on renewals
• Created International Lead Generation Team for outbound business development, increasing inbound leads & qualified opportunities.
• Through strategic, executive-level business development identified and developed several net new partnerships resulting in recurring license and services revenue in excess of 100K per deal annually (USD/GBP/Euro).
• Led over 24 public presentations, participated in panels, and provided thought leadership on the integration space. Led over 30 press and analyst briefings that helped expand brand awareness of Pervasive and its.
• Managed PS growth for a radical increase in revenue while improving profitability and positive outcomes; optimized new hire onramps and promotions (doubled the size of the organization over three years) resulting in.

• Reduced time-to-close and increased top-line revenue by rebuilding and expanding sales engineering team to support a growing sales team; optimized performance of the increased headcount by creating and implementing KPI.
• Increased partner/channel ecosystem revenue by working directly with strategic accounts sales teams to expand license, solution and services revenue from channels, including provisioning additional technical and sales.
• Optimized sales engineering compensation and incentive plans and processes to ensure key revenue producing deals were top of mind not only among sales engineers, but across the division.
• Drove and developed leadership talent within the team (35% growth in internal promotions), new career growth paths in collaboration with sales and human resources.

• Ensured prompt revenue recognition for top-line revenue reporting and bottom line budgeting by creating and implementing best practices for contract development and requirement gathering for Surgient.
• Developed processes to improve and coordinate internal communications for a 360-degree view of accounts; maintained pre- and post-sale relationships with key strategic accounts.
• Managed budgeting and estimating (costs versus project expenses) to ensure profitability.
• Developed a customer-centric support process, along with a Customer Success Manger program, that minimized attrition of run-rate subscription revenue (attrition dropped to <10%).
• Established, maintained, and met/exceeded contractual SLAs in a 24x7 hosted production environment.
• Developed and coached technical staff to increase productivity and customer-centric skills, across multiple functions, for 15 employees.

• By refining, managing to, and improving delivery on Surgient’s Deployment Methodology, improved budgeting and estimating (costs versus project expenses), and project management, ensuring the successful and profitable.
• Improved daily communication with internal/external teams to increase customer satisfaction and project success.
• Developed accounts for services, increasing recurring revenue, and leading to an increase in reference accounts.
• Increased services account penetration, resulting in additional annual recurring subscription revenues for both products and services.

• Created best practices methodology for contract development and requirement gathering, to ensure successful implementation of Pervasive products.
• Developed forecasting model for accurate reporting and executive visibility into the recognizable revenue pipeline.
• Through new approaches to strategic account management, expanded license and services revenue per account, ensured customer satisfaction through project planning that exceeded client expectations for executing within.
• Provided crisis management as needed for accounts in critical stage of implementation or sales cycles, owning all customer-facing responsibilities internally and externally.
• Developed team expertise, skills, and credentials by mentoring reports and peers towards PMI certifications; managed one of three teams comprising of 7 employees.
• Developed and managed the Professional Services P&L.

• Provided telephone and on-site technical assistance to ensure rapid close of corporate account deals, for net new customers as well as the added account penetration for existing customers.
• Trained Sales and Sales Engineering teams on soft skills and technical skills for Database and Integration product lines.
• Provided EMEA based sales engineering and account development support while living in Frankfurt, Germany for 6 months.

• Worked with sales on strategic accounts and high visibility pre- and post-sales issues.
• Acted as a central point of contact between Pervasive and clients/prospects for various Engineering projects.
• Responsible for code generation to remedy product defects in collaboration with Engineering.
• Created Migration Initiative resulting in customer specific plans/source code for migrating to the P.SQL product line.

• Provide Tandem/CoolGen support for claims processing for NHIC. Handle production issues through researching and implementation of changes for testing. Monitoring and Supporting Claims processing for TX Medicaid and.
• Interact with Outside Vendors, EDS Account, and Texas Department of State Health Services to gather information, Analyze Requirements, Develop Solutions, and Complete Documentation for the EDS System Life Cycle.

• Provide Voice Response Unit support to Massachusetts BC/BS. Handle production issues in a real-time environment and the development of new changes to an existing voice system.
• Assume Leadership role of various projects from inception to production roll-out for the Texas Medicaid account of EDS. Acted as a project coordinator and technical facilitator ensuring regulated and requested changes.
• Assume the Eligibility Subject Matter Expert role providing direct business and governmental agency support. Prepare internal and State memos on various aspects of operations – project and process.

• Resolving various conflicts between users and the Information Technologies Department. Network LAN Administration and Troubleshooting hardware and software within the IBM Token-Ring environment.
• Installation/Upgrade of hardware and software including Database Management. Utilize both OS/2 Warp and Windows NT to establish user interfaces with mainframe servers and IBM “dumb “terminals.

Master Business Administration, International Business

Bachelor Of Science, Computer Science