Bill Taha Email & Phone Number

United States

12000 Ridgemont Dr, Urbandale IA 50323

West Des Moines, Iowa, United States

West Des Moines, IA

• Managed 17 people - 10 Engineers, 3 Technical Project Coordinator, 1 Sales Support Specialist, 1 Administrative Assistant and 2 Project Managers.
• Responsible for providing project management for high profile complex projects.
• Provide financial reports weekly and monthly to CIO and CEO.
• Facilitated the growth of customer base by over 500%.
• Worked with sales to remove any impediments that arose between sales and operations Departments.
• Oversaw daily, weekly, and monthly reports for the sales team.

West Des Moines, Iowa

• Project Manager who oversaw standardized Work Force Management Platform using NICE/IEX for Home Mortgage with budget of 15 million. Worked with Business System Consultant on Business Requirements, getting overall.
• Gathered project data, compiled project workbook, and distributed to engineer for review and programming.
• Typical workload consisted of 4-5 highly complex projects.
• Worked with Clarity to manage projects for entire life cycle.
• Maintained daily stand ups throughout project as well as monthly retrospectives.
• Managed software push that included Genesys CC Pulse and USP, Nice Call recording (Screen/Voice) and Edge software to approximately 1,000 users over 3 sites.

Functioned as the Lead Project Manager for a ShoreTel installation at a multi-site medical facility. Worked with the CIO on a detailed plan for rolling out the new technology to the organization and staff. During a period of two months I held onsite meetings with each dept to best understand their current call flow. Provided suggestions on how to improve.

Des Moines

Project Manager overseeing the facility’s move for two of our branch offices. During this role, I worked with the company that held the lease for the new building; I assisted with the construction requirements that were needed to accommodate our needs. Coordinated with the local Telco provider on the moves and add on’s for the new and existing lines to.

Traveled the state of Iowa in charge of maintaining all of the mailing machines and handling the computer support for the software that keeps track of the postage /accounting records for various companies.

Interviewed physical and occupational therapists for job placements with major medical facilities throughout the country. I would coordinate telephone and onsite interviews between the therapist and the administrators. Also negotiated salaries and sign on bonuses.

Education record

Education record