Bill Taha Email & Phone Number

United States

12000 Ridgemont Dr, Urbandale Ia 50323

West Des Moines, Iowa, United States

West Des Moines, Ia

• Managed 17 people - 10 Engineers, 3 Technical Project Coordinator, 1 Sales Support Specialist, 1 Administrative Assistant and 2 Project Managers.• Responsible for providing project management for high profile complex projects.• Provide financial reports weekly and monthly to CIO and CEO.• Facilitated the growth of customer base by over 500%.• Worked with sales to remove any impediments that arose between sales and operations Departments.• Oversaw daily, weekly, and monthly reports for the sales team.• Conducted weekly team meetings as well as monthly retrospectives to remove all impediments for team.• Used monthly retrospective action items to create goals for team members to measure against.• Provided guidance and support for Operations Department.• Responsible for hiring and employee retention.• Onboarded new employees and educated them on new processes and applications.• Supervised billing and collections.• Ensured accounts payable and receivable were actively monitored and maintained.• Experience in customer and vendor relationship management, contract negotiation, project control and closeout, quality control, risk management, and process improvement.• Responsible for handling all escalations.• Developed and put in place processes for the operations and sales teams.• Oversaw internal business management software.• Managed Software deployment for CRM software (Tigerpaw), Office 365 and Microsoft Teams.• Responsible for ensuring all servers were kept up to date for enhancements, bug fixes and security features.

West Des Moines, Iowa

• Project Manager who oversaw standardized Work Force Management Platform using NICE/IEX for Home Mortgage with budget of 15 million. Worked with Business System Consultant on Business Requirements, getting overall budget for project worked out and approved from Stakeholders. Planned out schedule for next 12-18 months along with identifying and putting in place resources that would be utilized in this effort. • Gathered project data, compiled project workbook, and distributed to engineer for review and programming.• Typical workload consisted of 4-5 highly complex projects.• Worked with Clarity to manage projects for entire life cycle.• Maintained daily stand ups throughout project as well as monthly retrospectives.• Managed software push that included Genesys CC Pulse and USP, Nice Call recording (Screen/Voice) and Edge software to approximately 1,000 users over 3 sites.• Tested Edge, USP and Avaya One X software in lab environment prior to each deployment for IPT project that is ongoing at Wells Fargo. Lead Project Manager overseeing deployment of 250 Avaya One X Agents in multiple phases.• Assisted as Project Manager for large IPT effort that required moving all users in Home Mortgage from Avaya PBX to Cisco Platform.

Functioned as the Lead Project Manager for a ShoreTel installation at a multi-site medical facility. Worked with the CIO on a detailed plan for rolling out the new technology to the organization and staff. During a period of two months I held onsite meetings with each dept to best understand their current call flow. Provided suggestions on how to improve the call flow and efficiency in getting the calls answered. I also acquired all the station/data information required for deployment of our ShoreTel phones and wireless Ascom devices along with analog phones for Long Term Care patients. Assisted the client with correctly configuring their new POE switches. Project came in under budget.Project Manager for a medium size Medical Facility in Southern Iowa where we upgraded the clients phone system and servers to meet the required specs for the new software on the Nortel phone system. During this upgrade we pulled all the data and built the new servers in the lab so we could test for any potential problems before going live onsite. Worked with the Engineer to make sure they followed the proper procedure designed for a successful upgrade.Project Manager for multi-site ShoreTel Phone installation. This role required me to meet with local managers at approximately 15 different sites to review capabilities of what the new systems was able to do and to determine call flow. I reviewed with the IT Manager best practices when it came to managing call flow and what reports would best fit their needs to determine if they needed to increase the capacity on their SIP trunks

Des Moines

Project Manager overseeing the facility’s move for two of our branch offices. During this role, I worked with the company that held the lease for the new building; I assisted with the construction requirements that were needed to accommodate our needs. Coordinated with the local Telco provider on the moves and add on’s for the new and existing lines to insure a smooth transition. Worked with the multiple moving companies to handle the relocation of furniture and technical gear due to the fact that each site was located in different states.Lead Project Manager for installation of multi site Nortel phone system with integration of Microsoft Office Communicator and upgrading their network infrastructure (Including their servers to have the latest release). I also provided onsite training for office communicator along with phones for classes up to 30 people at a time. Project came in under budget.Project Manager for a multi site facility where we had to upgrade the customer’s servers, POE switches and wireless infrastructure at approximately 9 sites to for a new ShoreTel installation which I was also managing. Assisted as a Project Manager for a 5 million dollar project at a medical facility in Central Iowa. My role in this project consisted of gathering data from department managers and providing end-user training over a two week period (12 hours a day, 5 days a week). I also assisted with the cutover of the project to completion.

Traveled the state of Iowa in charge of maintaining all of the mailing machines and handling the computer support for the software that keeps track of the postage /accounting records for various companies.

Interviewed physical and occupational therapists for job placements with major medical facilities throughout the country. I would coordinate telephone and onsite interviews between the therapist and the administrators. Also negotiated salaries and sign on bonuses.

Education record

Education record