Customer service, provide troubleshooting for computers, use Active Directory, solve help desk tickets in Remedy, troubleshooting VPN issues, use Tivoli Desktop software for remote control, and use BMC ESS.

Deploy and setup new PCs for users, use Remedy to look up service request, customers assets, look up various reports to print, and solve trouble tickets; push software and packages using Altiris; build laptops using Microsoft Developer Toolkit and ghost; move computers to correct OU, put users in correct groups, unlock accounts, and create new computers in AD; install and configure various applications for CMS.

Customer service, stock, sales of computers, accessories, warranties, and services.

Customer service for the phone company, sales, inputting payments, setting up new services, lowering customer's bills, and adjustments.

Customer service, provide troubleshooting for computers, use Active Directory, solve help desk tickets in Remedy, remove malware, use SMS software for remote control, and answering telephones.

Setup new computers, troubleshoot computer problems, remove malware, use remote desktop software, and maintain security within the library system.

Make schedules, supervise staff, work with management to keep store organize, setup customer's new computers, remove malware, troubleshootcomputer problems, customer service, and install hardware. After taking the role as lead, I was able to maintain over an average of $20 per hour in computer service sales.