Bill Walker Email and Phone Number
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Senior Executive | Business Development | Digital Transformation | Facilities Management | Project LeadershipA highly driven Senior Manager with over 40 years of experience in the Consumer Electronics & Electricals industry and more recently focusing on digitising various sectors, including extensive work in Facilities Management, through cutting-edge software solutions.Throughout my career I have cultivated a diverse skill set across numerous roles including Engineer, Trainer, Sales Manager, People Leader, Product Manager, R&D Manager, Network Manager, Journalist and Company Director. This unique combination of technical expertise and leadership has empowered me to deliver exceptional results and create substantial value for the organizations I’ve been a part of.As a commercially astute professional with a proven track record in business development, I consistently seek opportunities to innovate and enhance business performance. Currently, I am the Managing Director at PCCS Group as well as the Managing Director of Noise (UK) Ltd., where I leverage my expertise to drive impactful commercial projects and strategic growth.Core Specialties:Business DevelopmentDigital TransformationProject ManagementFacilities ManagementAfter-Sales ServiceRelationship ManagementPeople Leadership & DevelopmentNetwork Development & LogisticsR&D LeadershipContract Negotiation & SLA DeliveryBranding & Marketing of After-Sales ServicesCorporate Events & ConferencesJournalism & Thought Leadership
Pccs Group
View- Website:
- pccsuk.com
- Employees:
- 41
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Managing DirectorPccs Group Jan 2023 - PresentBrixworth, England, United Kingdom
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Commercial Project DirectorPccs Group Sep 2016 - Dec 2022Northampton, United KingdomOverseeing the many products and services offered by PCCS including -• Skyline Complete E2E Supply Chain Solutions• Skyline FM Facilites Management Solutions• Skyline Recruitment Solutions• Skyline HR• Skyline Employee Portal• Skyline CRM• Skyline IoT Solutions• Skyline Insurance & Warranty Solutions• Skyline Mobile Workforce Application• Skyline Audits• Social Widget and SEO• Virtual Register• Microsites Online Business Tools• ORBIT Warranty• MODUS Facilities Management• MODUS Make Ready• CATI Compliance• PCCS Consultancy ServicesAccount ManagementSystems Integration & Development
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Head Of Integration & DevelopmentPc Control Systems Ltd Jan 2014 - Sep 2016Northampton, United KingdomPromoting the many services offered by PCCS including -Skyline Complete ERP SystemMicrosites Online Business ToolsSahara E-commerceSocial Widget and SEOAfter Sales Service Systems & Management Consultancy
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Managing DirectorNoise (Uk) Ltd Aug 2009 - PresentHeading up Noise (UK) Ltd. A company set up to promote and act as a portal to Manufacturers Authorised Service Centres. Our network offer installation and repairs of consumer electronics and domestic appliance products as well as TV Aerial, Satellite and CCTV Systems across the UK and Ireland.We are now also expanding our service offering into new areas with new customers. -
Director GeneralFirst Trade Association Sep 2009 - Aug 2012Federation of Installation, Repair & Service Trades (formally known as NOISE). The first and only trade association in the UK for consumer electronics manufacturer authorised service centres.
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Service Network ManagerSony Uk Ltd Feb 2006 - Jul 2009• Responsible for all outsourced service for the UK and Ireland.• Won ‘Spirit of Sony Creative Award’ for the development of Installation & TV Wall Mounting Services. • Setting the strategy and direction for the entire Service Network comprising of 38 Regional Authorised Service Centres plus an additional 300 other service accounts including several contractors.• Set, monitor and review all KPIs ensuring delivery against SLA’s.• Negotiation of Service Support Contracts with National Sales Accounts supporting National Sales Team.• Close liaison with Sales & Marketing team ensuring all Customer Service Group activity is promoted accordingly.• Relationship Management of all Sony’s customers with regards to After Sales Service.• Development and implementation of new support activities providing improved customer service as well as additional revenue streams for Sony. -
Commercial Service ManagerDaewoo Electronics Feb 2005 - Feb 2006• Responsible for all aspects of after sales service – Call Centre, Technical Support, Spares Parts, Returns, Service Network, Training, SLA’s and WEEE Compliance.• Introduced on-line ordering and re-organised stock control, set up new disposal routes for returns, switched National Service Networks and set up own independent network, all creating significant cost savings as well as improving the overall support offered to Daewoo’s customers. -
Freelance JournalistFreelance Jun 2003 - Feb 2006• Wrote technical column, product reviews and general articles for Car Audio Retailer Magazine (now Mobile Electronics News) as well as occasional product reviews/tests and articles for other related consumer facing magazines including Revs and Max Power.• Liaised with manufacturers and distributors and attended product launches etc.
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Research And Development ManagerArmour Automotive Aug 2004 - Jan 2005• Responsible for running the R & D Department as well as Product Management, Warranty Returns, Service and Technical Support.• Created new service and support operation and replaced local suppliers introducing greater efficiencies as well as cost savings.
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Technical Support & Development ManagerWrycom Group Ltd Apr 2003 - Aug 2004• Responsible for all business development, obtaining several new contracts as well as account managing existing customers, including BT, Sony, Kenwood and Harman International.• Marketed AudioRepairs.com and RepairAll.com brands and introduced a retailer incentive scheme making the company one of the foremost After Sales Service providers in the UK at the time.
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Assistant Service ManagerKenwood Electronics Uk Ltd 1991 - 2003• Progressed from Senior Workshop Engineer to Assistant Service Manager responsible for Technical Training, Internal Service Operation, External Service Network and Contractors as well as Returns Management, SLA’s with retailers and Technical Publications.
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Sales Assistant (Part Time)Southern Electricity (Became Powerhouse) Dec 1991 - Mar 1993• Part time Senior Sales Assistant. Won several competitions for sales performance. • Also provided in-store staff training on all brown goods.
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Workshop Service EngineerComet May 1988 - Jun 1991Repaired a wide range of brown goods including T.V., video, camcorders, audio, P.C.’s and satellite systems. -
Service EngineerRadio Rentals Ltd Aug 1982 - May 1988• Service Engineer at several locations across Southern England. • Served full 3 ½ year apprenticeship obtaining C & G qualifications in electronic servicing.
Bill Walker Skills
Bill Walker Education Details
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SouthgateC & G -
ExeterC & G
Frequently Asked Questions about Bill Walker
What company does Bill Walker work for?
Bill Walker works for Pccs Group
What is Bill Walker's role at the current company?
Bill Walker's current role is Managing Director - PCCS Group/Managing Director - Noise UK/Trustee - Teentech.
What is Bill Walker's email address?
Bill Walker's email address is b.****@****ems.com
What is Bill Walker's direct phone number?
Bill Walker's direct phone number is +4416046*****
What schools did Bill Walker attend?
Bill Walker attended Southgate, Exeter.
What are some of Bill Walker's interests?
Bill Walker has interest in Children, Yoga, Education, Motorsport, Photography, Science And Technology, Wine, Film.
What skills is Bill Walker known for?
Bill Walker has skills like Consumer Electronics, New Business Development, Strategy, Start Ups, Management, Account Management, Business Development, Customer Service, Team Leadership, Service Management, Training, Sales Management.
Who are Bill Walker's colleagues?
Bill Walker's colleagues are Aimee Young, Praveen Boyalapalli, Praveen Kumar Nakka, Harvey Jackson, Manoj Kumar, Renate Polnikova, Andrea Greene.
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Bill Walker
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Bill Walker
Performance Improvement & Change Consultant ➤ Board Level Experience In The Retail, Leisure And Gaming SectorsRoyal Leamington Spa2hotmail.com, talarius.com
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