Bill Williams Email & Phone Number

New York, United States

New York, New York, Us

Responsible for product management team leading product strategy & execution on back-end and front-end tech teams:*Member growth and data platform*Broker/distribution enablement*Provider experience*Clinical data*Risk Adjustment / value capture

New York, New York, Us

Responsible for the product team leading product vision, strategy and execution of the tech stack that powers Oscar's enrollment experience (growth + retention). Includes external user experiences (consumer, broker/producer, agency, business admin), internal user experiences (operations tooling, workflows) and technical back-end services that process, attribute and analyze complicated data sets (examples: enrollment data ingestion and attribution, sales incentive payments).

New York, Ny, Us

Established and led a new business, creating the value proposition, building and scaling the operations for a multi-channel car buying service and digital vehicle garage platform across the Chase customer base.• Grew annual feature releases from quarterly to 14 annually by building an agile product team that led the organization's digital product transformation, ultimately providing iterative customer experience enhancements.• Innovated and delivered a scaled car marketplace digital experience, growing from concept to national scale, currently comprised of 200K+ vehicles available from 1K dealers, while generating ~1500 customer referrals weekly.• Conceptualized and launched end-to-end mobile-first digital garage, onboarding 550K+ users and 375K+ vehicles, enabling access to insights about vehicles and offers. • Managed $20M+ budget with $8M allocated to marketing, $8M to technology, and $4M to operating expenses.• Broadened sales capabilities in alignment with operations by defining and embedding operational infrastructure and producing customized sales pitches, onboarding, and training materials for sales team.• Drove performance within matrix organization by directing 12-professionals and 50-member indirect team, while promoting diversity/inclusion (D&I) and people culture as lead of the Brooklyn Site Council.

New York, Ny, Us

Introduced a series of changes, including the first cohesive auto lease product framework and roadmap. As a result, I reduced overhead by implementing an agile delivery model, improved speed to market for new feature releases and minimized customer pain points. I promoted current and future capabilities using a series of strategies and execution plans tailored to clients. I prioritized the customer experience by outlining our product vision and facilitating the transformation of organizational design, processes, and features. Throughout this time, I strengthened customer relationships and improved services by overseeing internal audits, book of controls, and testing.• Empowered five-member product development team to produce new capabilities for four-key clients utilizing cross-client business strategy and strategic roadmap. • Exceeded expectations by deploying governance and controls to maximize $20B annual volume business, achieving +95% passing rate on control testing with two satisfactory internal audit reviews. • Managed $300M in annual financing volume as General Manager (GM) for Maserati Capital USA account, overseeing sales, marketing, underwriting, and relationship building. • Bolstered adoption rate of digital funding capability by 15%, improving dealer efficiency and experience.

Mclean, Va, Us

Served as chief of staff to the business head of credit card private label portfolio including 20 clients and 300 employees, supporting general management of business, strategic priority planning and execution. Led the integration of digital transformation into a product-centric organization, championing for the adoption of agile methodologies and shifting toward a customer-focused organization.• Facilitated reallocation of $100M technology spend and signed key client by refining business focus, resulting in exit of existing, and investment into new business segments.• Established a strong people agenda, including a new recognition program, talent management initiatives, diversity and inclusion training, employee learning agendas and the transition to AGILE.• Pivotal in aligning operations with core company objectives by reducing costs, managing $70M operating budget, and stewarding organizational redesign.

Mclean, Va, Us

Evaluated the FinTech evolution and the impact to financial institutions, recommending digital and mobile verticals to target based on the analysis of strategic and financial value. During this time, headed a number of consulting engagements with C-Suite business executives, pinpointing growth opportunities and heightening the company's value proposition. Based on my findings, I assessed, recommended and executed growth strategies, streamlining entry into new and unique segments. • Recommended launch of new digital product (2015) with minimal risk by defining business case based on qualitative/quantitative customer research and financial modeling.

Mclean, Va, Us

Led earnings call preparation with CEO and CFO; managed integration impact of $9B ING Direct and $31B HSBC credit card portfolios; ran long term planning

Mclean, Va, Us

Created financial planning infrastructure for new business, including creation of a QRM planning tool and integrating ledgers from three legacy systems

Mclean, Va, Us

Ran reporting and financial planning for Direct-to-Consumer Auto business; implemented VBA-based tool to support scenario analysis during downturn; built lifetime vintage and activity-based cost models

Mclean, Va, Us

Performed three roles in two years across different functions and businesses

Mba

Bba, Finance And Economics