Advises clients on market conditions, prices, mortgages, legal requirements, and related matters. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Conduct walkthroughs and provide guidance and assistance through the process of buying, selling, or leasing properties.

Supports Rental management and Rental service staff with inspections, quoting, and customer management. Performs pre-service inspections on all CAT rental machines arriving at CAT locations for service and repairs. Performs pre-service operational tests on Warren CAT rental machines being service and repaired. Properly documents all pre and post repair inspections on the correct forms and in the proper systems. Prepares damage quotes, pictures, and documentation to rental service supervisor. Effectively communicates inspection findings to the Rental Service Management Team. Utilizes Salesforce and DBS to open work orders, code them to correct account, and assign them to Field Technicians.

Responsible for the management five customer service personnel; directly manages the use of Human Resources Information Systems (HRIS); identifies and assesses customers’ needs to achieve satisfaction; manages all incoming calls and customer service inquiries; resolves emerging problems with accuracy and efficiency; troubleshoots and investigates customer complaints in order to produce a viable resolution; builds sustainable relationships with coordinating department heads through interactive communication; ensures quotas are met; follows all procedures, guidelines and policies.

Responsible for individual training, supervision, and development of 40 specialty personnel; responsible for ensuring that standards are met and tasks are completed efficiently and effectively; coordinates and integrates logistics, maintenance, and safety; ensures all personnel adheres to organizational policies and procedures; conducts training on Equal Opportunity policies and procedures.

Responsible for training, coaching and mentoring over 2,000 employees throughout several external organizations. The training programs were essential for ensuring military organizations readiness and ability to deploy into hostile areas. Responsible for the accountability and maintenance of $45,000 worth of equipment.

Operations Manager of a multi-component organization. Responsibilities include: Long range project calendar oversight; project standard work products; information management; visualization products; policy writing and editing; budget oversight.

Responsible for individual training, supervision, and development of 40-60 Initial Entry Training personnel per 16 week cycle; responsible for ensuring that standards are met to provide the U.S. Army with disciplined, physically and morally fit Soldiers that are competent in core tasks; coordinated and integrated logistics, maintenance, and safety in all operations.

Responsible for individual training, supervision, and development of 12 specialty personnel; responsible for ensuring that standards are met and tasks are completed efficiently and effectively; coordinates and integrates logistics, maintenance, and safety; ensures all personnel adheres to organizational policies and procedures; conducts training on Equal Opportunity policies and procedures.

Responsible for performance of a variety of technical, analytical, advisory, liaison, and coordinating duties to ensure all personnel needs are met. Assists in goals and objectives, and setting priorities for accomplishing overall organizational functions. Plans and establishes priorities; assigns, distributes, and reviews work of subordinate sections and personnel. Reviews incoming directives, policies, and instructions, advising the Senior Director on those affecting organizational functions. Develops, recommends, and when directed, executes appropriate action to implement changes. Makes recommendations to change or resolve problems in administrative policies and procedures. Manages personnel, finance, and automated systems activities in HRIS.