Independent Business Owner
Current• Successfully manage business operations for a fleet level electronics installation company, resulting in continued business operations and renewals. Previous clients include companies, such as United Rentals and Sunbelt Rentals, while working in coordination with companies, such as Velociti.• Implement projects and services for transportation technology products, such as GPS, camera/telematics, and onboard computing devices, servicing over 3,000 client assets.• Lead a project to change the tech support communications process to reduce incoming support requests and improve technician production, resulting in a substantial increase in nationwide project efficiency. • Collaborate with vendors to procure supplies, ensuring the company’s inventory remains at optimum levels for daily operations. • Implemented risk mitigation strategies and developed a system which resulted in 0% installation failure and was also 100% effective in reducing asset downtime beyond what was needed, while maintaining compliance with all OSHA and client safety standards. • Perform cost-benefit analysis with a target to achieve an average profit margin of 60%.• Enhance clients’ experiences by proactively providing in-person customer service, with a focus on understanding the client’s real time needs and demand.