Billy Chen Email & Phone Number

New Zealand

- Providing leadership, direction and management of the finance and accounting- Providing strategic recommendations to the CEO/president and members of the executive management team- Managing the processes for financial forecasting and budgets, and overseeing the preparation of all financial reporting- Advising on long-term business and financial planning- Establishing and developing relations with senior management and external partners and stakeholders- Reviewing all formal finance, HR and IT related procedures

- Primarily fielding calls concerning general technical hardware/software issues such as printing, connectivity, and user login issues. - Responds to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. - Analyze and process the EMR requests submitted via e-mail, Web, and voice mails. - Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner - Responsible for driving resolution of incidents on a 24/7 desk

Remote

· Provide Cerner production and non-production domain administration.· Provide Service Package install and domain support for change management.· Troubleshooting, investigating problems, and escalating issues on daily bases.· Build and maintain Cerner printers and devices for clients.· Document processes and procedures and providing overall system support. · Educate junior staffs on troubleshooting and provide them knowledge regarding Cerner applications.· Attend meeting for upgrade and process improvement.

Remote

· Supported and administrated application environment including product upgrades, patches and ongoing support.· Worked closely with vendors on product support to minimize impacts to customer environment.· Helped develop clinical application and infrastructure requirements specific to client needs.· Supported third-party service provider required services.· Supported service requests, upgrades, enhancements and related application requests· Provided updates and escalates issues.· Attended and participate in key project meetings.· Provided application setup and support for Citrix-based devices and Cerner tools.· Managed Windows print queues and print drivers.

· Assisted in the analysis of the company's regulatory compliance posture and the development of control recommendations.· Consulted with product management and sales management to keep field abreast of changes.· Oversaw all import compliance procedures and quality control relative to supply chains.· Oversaw all factory audits and reviewed capability and capacity of supplier to ensure quality.· Implemented quality improvement plans with supply chain.· Reviewed recent proposed activities by regulatory agencies to determine potential impact on company operations.· Responsible for managing global import team compliance documents, including tracking, maintenance, and storage.· Prepared monthly reports and ad hoc reports for Global Import management team

Kansas City, Missouri Area

· Designed and supported Cerner applications and used system tools to resolve clients’ issues.· Proactively supported front-end and back-end units to ensure hospitals’ systems running smoothly.· Directly provided Windows network and applications support to end-users in hospitals.· Engaged multiple teams to manage critical situation and resolved issues regarding upgrade and implementation.· Provided direct client service to escalate issues and installed patches and upgrades.· Trained doctors and nurses on applications and conducted knowledge transfer sessions for new associates.

Charlotte, North Carolina Area

· Scheduled production from raw materials to finished products.· Created and maintained databases for production department.· Engaged foreign manufactories to execute global projects.· Conducted studies and generated report for production process improvement.· Collaborated with domestic Quality Control team to ensure both production time and quality meets target.· Collected and reviewed production alone with quality control data and documents then provide feedback to management with corrective action.· Participated in both domestic and international projects and company meetings.

- Supported all aspects of our accounting and reporting process.- End-to-end process ownership to support finance and business partners.- Understand internal control design concepts to assess the effectiveness of controls and design new effective processes and controls for emerging and growing business activities.- Execute judgment and ensure the right decisions are reached to accurately report financial results.- Drive projects, provide accounting guidance and often serve as first point of contact for finance and business partners to resolve issues.- Dealing in ambiguity with the ability to reprioritize based on multiple business needs.- Research, conclude and memorialize technical accounting position papers.