Billy Chen Email & Phone Number

New Zealand

- Providing leadership, direction and management of the finance and accounting- Providing strategic recommendations to the CEO/president and members of the executive management team- Managing the processes for financial forecasting and budgets, and overseeing the preparation of all financial reporting- Advising on long-term business and financial planning.

- Primarily fielding calls concerning general technical hardware/software issues such as printing, connectivity, and user login issues. - Responds to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. - Analyze and process the EMR requests submitted via e-mail, Web, and voice mails..

Remote

· Provide Cerner production and non-production domain administration.· Provide Service Package install and domain support for change management.· Troubleshooting, investigating problems, and escalating issues on daily bases.· Build and maintain Cerner printers and devices for clients.· Document processes and procedures and providing overall system support..

Remote

· Supported and administrated application environment including product upgrades, patches and ongoing support.· Worked closely with vendors on product support to minimize impacts to customer environment.· Helped develop clinical application and infrastructure requirements specific to client needs.· Supported third-party service provider required services.·.

· Assisted in the analysis of the company's regulatory compliance posture and the development of control recommendations.· Consulted with product management and sales management to keep field abreast of changes.· Oversaw all import compliance procedures and quality control relative to supply chains.· Oversaw all factory audits and reviewed capability and.

Kansas City, Missouri Area

· Designed and supported Cerner applications and used system tools to resolve clients’ issues.· Proactively supported front-end and back-end units to ensure hospitals’ systems running smoothly.· Directly provided Windows network and applications support to end-users in hospitals.· Engaged multiple teams to manage critical situation and resolved issues.

Charlotte, North Carolina Area

· Scheduled production from raw materials to finished products.· Created and maintained databases for production department.· Engaged foreign manufactories to execute global projects.· Conducted studies and generated report for production process improvement.· Collaborated with domestic Quality Control team to ensure both production time and quality meets.

- Supported all aspects of our accounting and reporting process.- End-to-end process ownership to support finance and business partners.- Understand internal control design concepts to assess the effectiveness of controls and design new effective processes and controls for emerging and growing business activities.- Execute judgment and ensure the right.