Billy Durham Email & Phone Number

Cumming, GA, US

• Responsible for the teams that support multiple 3rd party products and processes dealing with Data Transmissions and Automation
• Direct Management responsibilities for 9 direct reports.
• Implemented new Managed File Transfer System for secured data transmissions

• ChoicePoint purchased by LexisNexisResponsible for the continual update of information (data) utilized by the products and services. Responsible for creating consistent processes and metrics for 6 unique groups that.
• Direct Management responsibilities for 9 cost centers with combined annual budgets of $10.3 Million.
• Direct Management responsibilities for 7 direct reports and 56 indirect reports.
• Direct Management responsibility for 3 Application Support Teams
• Implemented new automated process in data handling eliminating manual processes which resulted in $500,000 annual savings
• Streamlined processes which resulted in reduced headcount while increasing efficiencies resulting in $300,000 annual savings.

• Responsible for management of 2 Data Centers providing online transactions to the Airline Industry.
• Direct Management responsibilities for 5 direct reports and 35 indirect reports.
• Direct Management responsibilities for Inbound Call Center, Operations Staff, Level 1&2 Support Groups.
• Supported 7 mainframes, 250 Unix/Linux Servers. 100 Window Servers and 75 CISCO Network appliances including CISCO PIX and CheckPoint Firewalls.
• Completed MasterCard PCI and SAS70 Audits.
• Established Physical Access Policies for Data Centers including Vendor Certification and Access Policies

• Director – Command Center Operations Coordinate efforts of 6 teams to meet and exceed all Service Level Agreements and Business Objectives supporting the Electronic Commerce line of business including Electronic Bill.
• Administered $3.9 Million Budget with < 1% variance.
• Scheduled associates to reduce overtime budget by $50,000 annually.
• Streamlined offsite storage processes and procedures for an $80,000 annual savings.
• Implemented Business Continuity Plans for entire support organization to meet business requirements. Director – Operations Technical Support Focus efforts of 5 teams to automate and streamline products and processes to.
• Winner of 2002 Presidents Club Award for contributions to Data Transmission. Director – Transmission Operations Responsible for day-to-day support of file delivery for Electronic Commerce Business. Hire and build daily.

• Managed team of Application Programmers and EDI Analysts to enhance and maintain the applications supporting Invoice Purchasing, Billing, Remittance and Financial Transactions associated with the financing of high tech.
• Administered $2.3 Million Budget with < 1% variance.
• Relocated division from Allentown PA to Alpharetta GA.
• Designed and engineered an automated approval process saving over $60,000 annually.
• Designed and installed an AutoFax System that saved over $72,000 annually.
• Designed and implemented File Transfer Product utilizing the internet that saved over $132,000 annually