Billy Erasmus
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Billy Erasmus Email & Phone Number

Business Engineer at Empowered Analytics (Pty) Ltd
Location: Durban, KwaZulu-Natal, South Africa 12 work roles 7 schools
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Role
Business Engineer
Location
Durban, KwaZulu-Natal, South Africa
Company size

Who is Billy Erasmus? Overview

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Quick answer

Billy Erasmus is listed as Business Engineer at Empowered Analytics (Pty) Ltd, a company with 4 employees, based in Durban, KwaZulu-Natal, South Africa. AeroLeads shows a matched LinkedIn profile for Billy Erasmus.

Billy Erasmus previously worked as Senior Manager Customer Experience & Insights at Massmart and Senior IT Business Analyst at Massmart. Billy Erasmus holds National Diploma, Industrial Engineering from University Of South Africa/Universiteit Van Suid-Afrika.

Company email context

Email format at Empowered Analytics (Pty) Ltd

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Empowered Analytics (Pty) Ltd

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Profile bio

About Billy Erasmus

Business Engineer with an array of professional experience and interests in Business Optimization, Data Science, Customer Experience, Strategy Management, and Leadership.Academic prospects: BSc Statistics & Physics, Harvard Data Science Professional, MIT ML & AI Professional Certificate Program, Certified Customer Experience Professional.“In the midst of chaos, there is also opportunity.” - Sun Tzu“The more I learn, the more I realize how much I don't know.” - Albert Einstein“I never lose. I either win or I learn.” - Nelson Mandela

Listed skills include Leadership, Qualitative Analytics, R, Banking, and 29 others.

Current workplace

Billy Erasmus's current company

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Empowered Analytics (Pty) Ltd
Empowered Analytics (Pty) Ltd
Business Engineer
johannesburg, gauteng, south africa
Employees
4
AeroLeads page
12 roles

Billy Erasmus work experience

A career timeline built from the work history available for this profile.

Business Engineer

Current

Durban, KwaZulu-Natal, South Africa

  • Manage BI, CX, ERP business development projects / design streams
  • Evaluate business infrastructure and data application landscape.
  • Develop Business Intelligence Solutions
  • Conduct Enterprise (Strategy) Analysis
  • Perform Quantitative and Qualitative Data Analytics
  • Perform Customer and Industry Research (and surveys)
Nov 2023 - Present

Senior Manager Customer Experience & Insights

South Africa

  • Customer Experience Strategy, Research, Projects and Analytics for Wholesale (Makro, Masscash)
  • Design and Implement the Customer Experience strategy.
  • Promote customer driven CRM systems and processes return on investment.
  • Complete thorough trend research and conduct root cause analysis to ensure that service failures are permanently corrected.
  • Map key customer journeys and deliver more personalised experiences in campaigns, offers and messages across all channels.
  • … Show more Customer Experience Strategy, Research, Projects and Analytics for Wholesale (Makro, Masscash)
Dec 2021 - Oct 2023

Senior It Business Analyst

Durban Area, South Africa

-Improve business strategies, efficiencies and capabilities through business analysis planning and monitoring, elicitation and collaboration, requirements lifecycle management, strategy analysis, requirements analysis and design, and solution evaluation methodologies pertaining to Supply Chain, Ecommerce and Marketing.-Build and support business.

Sep 2019 - Nov 2021

Project Engineer

Nikshen Consulting

Durban Area, South Africa

-Optimise business production using LEAN Six Sigma and LEAN Manufacturing analyses.-Design and implement data points to enable KPI reporting across SKUs and factories.-Present regular progress, findings and recommendations reports to senior management to address root causes.-Catalogue operational processes and procedures.

Mar 2019 - Sep 2019

Senior Cx Strategy Analyst

Johannesburg Area, South Africa

-Modelled, extracted and depicted client service and sentiment data by means of descriptive, diagnostic, predictive and prescriptive data analytics methods to provide group stakeholders with statistical insight in a quantitative and qualitative manner appropriate to their business.-Collaborated with various departments nationally to facilitate, coordinate.

Aug 2017 - Jul 2018

Cx Strategy Analyst

Durban Area, South Africa

Client Experience

Jun 2014 - Jul 2017

Mi Specialist & Project Coordinator

Durban Area, South Africa

Client Service Support

Mar 2011 - May 2014

Service Specialist

Durban Area, South Africa

Private Bank Contact Suite

Mar 2009 - Feb 2011

Lifecycle Specialist

Durban Area, South Africa

Home Loans Contact Centre

Jan 2008 - Feb 2009

Service Agent

Durban Area, South Africa

Home Loans Contact Centre

Jun 2006 - Dec 2007

Food Server

Amanzimtoti, KwaZulu-Natal, South Africa

Jan 2006 - May 2006

Sales Representative

Durban, KwaZulu-Natal, South Africa

May 2005 - Dec 2005
Team & coworkers

Colleagues at Empowered Analytics (Pty) Ltd

Other employees you can reach at empoweredanalytics.co.za. View company contacts for 4 employees →

7 education records

Billy Erasmus education

Short Course Certificate, Data Analysis, 92%

Data-Driven Decision Making Business Fundamentals; Research Question Design; Data Structuring; Statistical Analysis; Data Interpretation.

Data Science Professional, Data Science

R Basics, Visualization, Probability, Inference Modelling, Productivity Tools, Machine Learning, Data Wrangling, Linear Regression.

FAQ

Frequently asked questions about Billy Erasmus

Quick answers generated from the profile data available on this page.

What company does Billy Erasmus work for?

Billy Erasmus works for Empowered Analytics (Pty) Ltd.

What is Billy Erasmus's role at Empowered Analytics (Pty) Ltd?

Billy Erasmus is listed as Business Engineer at Empowered Analytics (Pty) Ltd.

Where is Billy Erasmus based?

Billy Erasmus is based in Durban, KwaZulu-Natal, South Africa while working with Empowered Analytics (Pty) Ltd.

What companies has Billy Erasmus worked for?

Billy Erasmus has worked for Empowered Analytics (Pty) Ltd, Massmart, Nikshen Consulting, Nedbank, and Spur Steak Ranch.

Who are Billy Erasmus's colleagues at Empowered Analytics (Pty) Ltd?

Billy Erasmus's colleagues at Empowered Analytics (Pty) Ltd include Stefan Steyn, Gary Cook, Joel Addition, and Ruan Steyn.

How can I contact Billy Erasmus?

You can use AeroLeads to view verified contact signals for Billy Erasmus at Empowered Analytics (Pty) Ltd, including work email, phone, and LinkedIn data when available.

What schools did Billy Erasmus attend?

Billy Erasmus holds National Diploma, Industrial Engineering from University Of South Africa/Universiteit Van Suid-Afrika.

What skills is Billy Erasmus known for?

Billy Erasmus is listed with skills including Leadership, Qualitative Analytics, R, Banking, Stakeholder Management, Data Science, Autocad, and Microsoft Visio.

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