Billy H Email & Phone Number

London, United Kingdom

• Orally negotiated payment arrangements and settlements with Customers • Presented details of accounts and payment options available to both Customers and Debt Management companies• Applied the standards of Client care required by the SRA, together with current legislative and industry requirements

Sunbury

• Managing the Supervisors and Front of House team to insure the highest level of performance• Focusing on KPI's in respect of Customer spend per head and staff Customer service• In charge of staff rota's, holiday planning and daily banking• Dealing with Customer complaints, returns and daily stock control• Completing regular audits and leasing with the Regional Manager in respect of any changes to the business

Walton-On-Thames

• Focusing on Customer fact finding, building rapport and selling life insurance policies • Meeting KPI's in respect of sales, work rate & call quality• Demonstrate great product knowledge and relaying what the different policies cover • Maintening a high level of Customer service and complying with FCA guidelines • Comparing the best insurance policies through a variety of Clients to meet the Customers wants and needs

Weybridge

• Dealt with complex Defences, Attachment of Earnings cases as well as Charging Orders• Negotiated re-payment arrangements with defaulted Customers on Litigated accounts• Handled advanced Litigated account and complaint calls from Junior Litigation Negotiators• Resolved customer disputes, through liaising with clients and third parties

Weybridge

• Orally negotiated payment arrangement and settlements with Customers • Presented details of accounts and payment options available to both Customers and Debt Management companies• Applied the standards of client care required by the SRA, together with current legislative and industry requirements

Woking

• Managed and supervised the Cinema staff on a daily basis• Reviewed and revised the break rota each day• Dealt with Customer complaints• Held team meetings to discuss spend per head targets, encouraging up-selling deals & special offers• Assigned team members to particular roles for the day

Education record

High School