Billy Madden Email & Phone Number

N. Ireland

Managed a team within the Technical support centre initially, team size varied depending on requirements, anything from 20 to 35 resources were on the team. Duties included, training, performance management and client services.In August 2012 I moved on to manage the Voice/Network fulfillment teams were my delivery responsibilities included providing all telephony/network requirements to enable a fully functional enterprise across 3 locations. U S, Ireland and India. The team currently handles upwards of 28,000 requests p/a.

Donegal, Ireland

Worked initially in the sale of Life Insurance, Pensions, Savings and Investments. Later combined this with the management of the area sales office, were duties included, recruitment, performance management and client services.