Persistent Scrum Team: Team Member & Scrum Master.Participated in the transformation and rebranding of a traditional IT application support team into a persistent Scrum team that provides delivery, consultation, and reporting services for multiple solutions across various domainsPromoted productivity through coaching, planning, and advisement while facilitating and upholding Scrum principlesRemoved blockers and unplanned work that would impact the timely completion of User StoriesAdopted and advocated the use of Microsoft Azure DevOps to plan, organize, and track relevant work across Scrum teams and SprintsCollaborated with other Scrum Masters and the Agile Coaching Office to identify and execute opportunities that motivate and drive constructive culture changeTechnology Operations, Architecture, and InvestmentCompleted comprehensive assessments and conveyed strategic/tactical guidance regarding IT infrastructure, software applications, and architectural components within the Quality Assurance and test management ecosystemPartnered with various teams wishing to engage IT Quality Assurance for test delivery services, providing education to promote and encourage appropriate utilization of prescribed test management toolsLeveraged office productivity tools, Microsoft Azure DevOps, Sparx Enterprise Architect, and Micro Focus test management suite to develop and manage internal investment activities aiming to maximize value and reduce technical debtDeveloped and maintained product lifecycle roadmaps to enable greater awareness regarding upcoming maintenance activities, policy changes, and solution assessment opportunities that align with business needsAccelerated the enablement of workforce crowdsourcing and collective ideation through operationalization of the Planview Spigit innovation management platformIT Service Delivery Initiative & Planview Enterprise One Implementation Project (2019)

Cradle to grave Exchange Administrator for migration to exchange 2003 and exchange 2013 included OS build, server rack, Exchange installs and configuration, tested and validated configurations.Wrote PowerShell scripts to bridge the gap in the Microsoft migrations to ensure proper Legal Holds, eDiscovery membership, and retention policies were maintained. Creation of an Access Database to track migrations of 24,000 mailboxes. Assisted in the Exchange 2013 to Office 365 migration. Perform analysis of current configuration and proposed configurations to ensure compatibility within the overall system. Perform patch management and software updates for server operating systems and applications.Created Knowledge Base documents for Service Desk to troubleshoot and support requests from customers. Implemented change management record on CAB (Change Advisory Board) meetings. Setup schedule to migrate mailboxes to the cloud. Generated process document DR (Disaster Recovery) for Exchange 2013. Assisted and built Lync 2010 and Skype for Business servers.Maintain, monitor and troubleshoot the following: Physical Server, Virtual server infrastructure, Windows, Exchange retention periods, Exchange online hybrid environment, Exchange 2013 servers, OCS 2007 R2, Lync 2010 and Skype servers, backup and recovery, Database consistency checks, Establishing free space thresholds, Proofpoint, Active Sync, Intune, Mobile Iron, Blackberry servers, Legal hold support. Renew Exchange and Skype server certificate.Provided Tier 3 Exchange and Skype supports and handled escalation from Sempra Helpdesk. Utilization of PowerShell for automating daily tasks, monitoring and reporting. Provided troubleshooting for Exchange, Outlook and Mobile devices and after hours on-call support.Supported Information Security team to redact phishing emails and export mailboxes to PST, distribution groups restriction and blocked auto-forward rules for all mailboxes.

• Monitor and maintain all aspects of Windows 2000 and Exchange 2000 servers’ operation in San Diego Network Operation Center and other server farms in Lemoore, Port Hueneme, China Lake, Fallon and Pearl Harbor. • Research, plan and implement all messaging (Exchange) related projects to include installation and continuing support of Exchange 2000 Server / Enterprise Server products, service packs, hot fixes, and disaster recovery plan according to Engineering directives.• Provide day-to-day support for Mail Messaging operations including network, application and user issues. Create and maintain enterprise-wide Active Directory and Exchange user accounts, profiles, group affiliations, and distribution lists. Provide technical support and direction for Windows 2000 Active Directory and Exchange environments. Provide metrics and performance monitor. Ensure all customer requests are completed in acceptable timelines.• Microsoft Active Directory Tier 4 Enterprise Operations Domain Administrator for NMCI (Navy Marine Corps Intranet).• Build and Rebuild Microsoft Windows server 2000, 2003 server platforms.• Apply routine server updates and patches on all exchange servers including: Group Policy, IAVAs, Active Directory, Installation and configuration of Symantec Antivirus, Computer Associates E-Trust Antivirus products.• Works with vendor to resolve problems and develop infrastructure solutions.