Billy Ray Email & Phone Number

Assists with inquiries from Expedia’s Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Better Business Bureaus and Attorneys General. Represent Expedia with the upmost professional and positive manner.Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and craft appropriate resolutions, while retaining ownership of the issue.Handles queues for areas of responsibility to ensure response time goals are met.Effectively resolves escalated issues.Research and analyze data from various sources related to customer and supplier issues.Establishes and maintains positive working relationships with agents, peers, management, corporate, network, coworkers, and partners.Manages resources to ensure established service levels are met regularlyMaintain up-to-date Customer Support Agent skill set.Access, research, and analyze to resolve root cause of customer concerns.Maintain confidentiality.Great teammate within department, company and network.Regular on-site attendance required. While operating in Service, have ability to periodically remain after shift ends to ensure all calls are answered.Other duties and projects as assigned.

Las Vegas, Nevada Area

Follow-up on inbound leads. The purpose is to assess the prospect's needs and qualify the opportunity, and take actionMaximize and leverage phone time, including pre-call planning, and adhere to activity metricsVia email, phone and Customer Relationship Management software, utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns.Co-ordinate the sharing of qualified leads with market partners and associated reporting thereofDevelop and maintain sales pipelineProvide feedback and recommendations on marketing efforts based on direct experiences with potential clientsAssist with the development of process and documentation for efficiently qualifying business opportunities and partnersOriginate and close a targeted number of commercial sales opportunities per quarterResearch, understand, define, and disseminate functional requirements from the market, coordinating with internal business and engineering team membersHelp with translations and provide feedback on our web site to correct departmentsKeep up with industry trends and best practices, including utilization of new technology and web resources.Provide reporting as and when required by management

Las Vegas, Nevada Area

*LicensedResident ProducerProperty & Casualty*Answering inbound calls in a high volume call center, assisting clients, members, and Insurance Agents with claims status requests, initial process of new claims, E&O coverage questions, etc.Answering inbound telephone calls from Insurance Agents and policy holders; making changes to enrollments, assisting with billing information and answering basic coverage questions Making outgoing calls following up on hot leads and newly acquired customers that are entering the business Collecting records and updating spreadsheets with new informationResponsible for maintaining licensing records for all insurance agents/agencies with the E&O policies or current memberships we manage/administer

Miramar, Florida

24/7 Customer Service operation, supporting our client’s ad OCC and other travel needs efficiently and professionally; includes searching, negotiating, researching, Hotels, Ground Transportation services and other ancillary services that may be required. available on a remote basis occasionally and required to interact with all levels of staff and management of our clients.; responsible to support Hotel Connections’ best interest with the clients to include but not limited to reputation, professionalism, effectiveness and ability to meet the clients’ needs and requirements. Effectively negotiates with Hotel and Transportation companies who provide accommodations and transportation for our crewmembers on their layovers, day rooms and nightly stays worldwide. Resolves crew debriefs and or issues that may arise with travel and or securing hotels. Use an internal database to send the monthly hotel and transportation schedules to our vendors. Interact with Crew Schedule during off schedule operations.

Delray Beach, Florida

Lease Apartments, greet clients, and tour apartments with clients, while discussing all benefits of the apartment community and each apartment shown. Qualify client needs and eligibility, in compliance with Fair Housing Laws and non-discriminatory leasing policy. Explain to the client in detail LPC application procedures and lease contract. Assure application is processed in a timely manner through the property supported database.Type leases, enter leasing and traffic information on computer as necessary. Type weekly, monthly and/or special reports as designated by Leasing Director or Business Manager.Receive deposit and rent money, record appropriately. Process resident transfers. Become familiar with competitive properties in the area and local sub-market.Complete all requests from residents using proper forms and/or software. Communicate and organize projects clearly to the maintenance staff.Take on responsibilities of the Leasing Manager if the Leasing Manager is unavailable, while maintaining a professional attitude at all times.

Miami Shores, Fl

Provides administrative support for the Assistant Dean of Corporate Relationship Management, the Associate Dean of Enrollment Management, and the Recruit team.Coordinates the processes with various units: institutional advancement, PACE Business Process, Marketing, and Operations.Schedules and coordinates meetings, events, interviews, appointments for recruiters.Prepares recruiting materials and packets, ensures recruiters in Miami Dade have these readily available.Able to work with minimal supervision exercising judgement to make final decisions.Checks main campus email box and responds within 24 hours to inquires daily.Composes, prepares, and ensures timely responses to a variety of routine written inquiries.Assists with the documentation setting forth the necessary elements of procedures, policy, rules and regulations necessary for the efficient operation of Enrollment Management.Creates and maintains SharePoint site of conference schedules and recruitment events for the Enrollment Mangement Team.Assists site administration in contacting students who stopped out of the program or who have not registered.Utilizes the relational database system (AIS) to enter prospects, applicants, and re-applicants.Attends regualr trainings with various departments to ensure current and appropriate processing and entering of data.Has a basic understanding of the university's budgetary process, and monthly reconciliation of AMEX statements per university protocol.Able to utilize Web Advisor to monitor Enrollment Management budget.Review all travel reimbursements for Enrollment Management for accuracy and completeness and process travel reimbursements per PACE protocol.Coordinate with Manager of Business Process to ensure Partnership Contract info is complete and assure contracts are processed in a timely manner.Liason with PACE's Associate Dean for Marketing to provide support and for creation and distribution of brochures and recruitment materials.

Call prospective students who have shown previous interest in attending Barry University ;Inform all students of necessary guidelines required to attend Barry University, and pre-award students of potential scholarships and grants ;Perform data entry daily, in addition to processing mail.

Miami/Fort Lauderdale Area

.Excellent communication skills demonstrated by the ability to work with people from divers backgrounds; Consulted with potential customers over the phone, also assisted with out of state purchases; Efficiently maintained all register functions, opening/closing procedures, cashing handling transactions daily; Maintained and restocked inventory, drove sales of inventory and promotional merchandise.

Allapattah, Fl

Coached, mentored, and trained youth, ages 4-12, on YMCA principles and basketball fundamentals; Marketed and advertised to surrounding communities with fliers and post boards, on the benefits of memberships and resources available at the YMCA of Allapattah; Answered and filtered calls through the multi-lined telephone system; Directed visitors to appropriate locations throughout the YMCA recreation center; Efficiently maintained and cleaned the facility, in addition to informing the supervisor of any safety hazards.

Washington D.C. Metro Area

Assisted with new hires in orientation as well as recruitment, and appropriately handled the paperwork with operations involved; Ensured personnel actions, such as promotions and reassignments, were processed efficiently; Answered, screened, and directed inbound calls; Created office documents utilizing PowerPoint, Microsoft Word, and Excel daily; Maintained client files and scheduled appointments for all Human Resource Specialists in office, Handled various bookkeeping duties such as Payroll Services, Maintained journals and other record of various documents, Ensured office productivity in manager’s absence.

Energetically welcomed visitors to the stadium and supported staff in giveaways, and photographed Heat cheerleaders with guests; Maintained clean and organized work space; Absorbed comprehension of marketing tactics from the Director of Marketing; Implemented training courses such as parachute drops and fan photos for new recruits.