Billy Sample Email & Phone Number

Conway, Arkansas

I was hired on to serve as the Sales and Finance Manager for one of the more popular Harley-Davidson Dealers in the region. I played an integral role in the dealers day to day operations and success. I took on the challenge of ensuring our dealership remained competitive by overseeing the the tracking and implementation of the sales process. My 5 direct reports played a huge role in the dealers success. I made it a top priority of mine to ensure they were equipped with the knowledge and resources to build upon the dealerships positive reputation. I provided relevant and adequate training to my team regarding the sales process. I garnered recognition throughout the dealership and region by developing plans and objectives designed to achieve an increase in market share. Without our customers the dealership wouldn't succeed. I worked collaboratively with my team by stressing the importance of customer service and how it drove our operations. I ensure that all customers receive top tier customer service through comprehensive training and development. I clearly communicate with my team regarding the development of monthly and annual sales objectives for the dealership in conjunction with other leadership. I champion efforts in ensuring the Sales and Finance department meet and exceed budgeted revenue and gross profit objectives.I participate in the ongoing short and long-range plans and objectives designed to achieve increasing revenue and gross profit across all areas of direct responsibility. I successfully execute and perform accurately inventory management, pricing, payroll, ordering supplies, and units.

Hot Springs, Arkansas

Day to Day Operations: I led a team of 20 employees and established daily objectives and ensured those objectives were being met on a consistent basis. It was my responsibility to ensure accurately balancing of jackpot payouts at the end of each shift and notify the proper personnel in the event of any errors/discrepancies. Customer Service: Customer service drove our day to day operations. I was counted upon my other leadership to successfully anticipate customer needs by continually evaluating the environment and customers for certain cues while taking the necessary action to resolve any concerns or problems. I frequently engaged in the training and development of team members to ensure seamless operations.

Scottsdale, Arizona

In this position I hit the ground running and quickly became a top performer not only for our dealership but for the region. I successfully managed an inventory that consisted of more than 2 million dollars in assets. I strengthened my skills in very aspect of the sales process: needs assessments, data gathering, sales closing, negotiating, customer follow-up, sales reporting, and referral generation. Additionally, I effectively manged the daily functions of all administrative staff, sales staff and office services in order to create seamless daily operations. I led individual efforts in the monitoring, analyzing and reporting of operational statistics to Director and VP of Customer Centers to maximize productivity. I regularly contributed as an effective team leader by hiring candidates based on the needs of the dealership while complying with organizational policies as procedures. It was one of my top priorities to engage and motivate new employees by providing adequate training to administrative and sales support staff.

Mesa, Arizona

My tenure with this Harley Dealership was extremely exciting and productive. From the time I set foot in the door, I was challenged to provide efficient sales consultation for retail customers to ensure an exceptional customer experience. I worked diligently to provide operational efficiency which included generating employee schedules in order to ensure adequate coverage to best serve customers on a daily basis. I was proficient in providing the necessary training to team members to increase store revenue and growth. I managed and monitored inventory and clearly communicated the expectations of maintaining proper levels of inventory.

Stuart, Florida

My leadership skills were consistently on display for my colleagues as well as my direct reports. I successfully led a team of 6 Sales Staff and 2 Finance Managers. Having to maintain successful daily operations as well as lead a group of individuals was a challenge, but a challenge I was prepared for each and every day. I consistently stressed the importance of customer service to my staff and how it promoted strong profitability and sales growth.I was charged with the maintenance of the locations website as well as managed the inventory of over 150 new and pre-owned motorcycles. I developed a strong partnership with the General Manager in order to assess the business environment and create monthly and annual sales objectives for the dealership. I ensured my team members were equipped to be successful on the job. I facilitated routine training by establishing attainable goals and objectives while providing adequate coaching and mentoring. Accomplishments: Location was ranked in top 3 of district of 16 dealers.

Jacksonville, Florida Area

During my time with this dealership, I proudly served as the Sales, Finance, and Insurance Manger for the Regency location. I received positive recognition for the training program I established as well as the sales manual I wrote. I took on the additional responsibility of serving as the Website Coordinator for two locations. Accomplishments: Employee of the Year (Sales Department), 2001

Mayport, Florida

United States Navy Mayport, FL Accomplishments:• Awarded 3 Navy Achievement Medals for outstanding performance.• Awarded 4 Good Conduct Medals.• Received Medals for National Defense, Humanitarian, Expeditionary as well as numerous service ribbons.• Retired with an Honorable Discharge October 1995.

Associate'S Degree, Sales And Marketing, 2.93

Activities and Societies: Public Speaking

Teaching Certificate, Instruction, Club Fitting, Public Relations, Completed All Written And Playing Qualification

Sales Manager/Finance Manager, Regulatory Compliance/Contract Processing/Customer Satisfaction