Billy Smith Email & Phone Number

Greater New York City Area

Skilled at presenting and demonstrating UC and CC solutions. Work well with account managers to customize solutions to meet complex customer business needs. Technical lead for three account managers, overseeing strategic accounts in NJ, PA, OH, and major teaching hospitals at the state and county levels. Responsible for designing comprehensive customer experience solutions across Avaya’s UC and CC portfolios, emphasizing hybrid and cloud models (UCaaS, CCaaS). Experienced with third party integrations (e.g., Google, Verint, Zoom) to implement AI solutions for better business outcomes. Architected NG911 compliance systems in accordance with Ray Baum's and Kari’s Law.

United States

Drove design and implementation of UC and CC solutions, presenting and demonstrating capabilities to meet complex client needs. Facilitated customer transitions to subscription licensing and cloud environments, including Avaya Cloud Office (ACO) by RingCentral. Advised on public, private, and hybrid cloud deployments.

Scopia Lead Video Technologist SP/SI for (HP Sell To, Sell Through) CSE (Consulting Sales Engineer) II SP/SI/CloudRepresent Avaya’s Cloud Go-To-Market offerings Private Cloud Services Powered Cloud Services – UCaaS, CCaaS, VaaSBranded Cloud ServicesDesign, quote and explain VaaS offeringProvide customer presentations and training for UC and Video productsSupport Evaluations and Proof of Concept deployments of UC and Video offerings

United States

Advanced from Sales Engineer to Director of Sales Engineering, directing a team across the U.S. and CALA regions. Delivered technical leadership and strategic planning for video and communications networks. Orchestrated training programs and managed technical resources for high-profile accounts and trade shows. Perform annual reviews for all team members (US, US Federal and CALA)Develop and introduce processes for tracking leads and opportunities including customer demonstrations and evaluationsManage technical training seminars to keep group up to speed with current released versionsOversee technical necessities for tradeshows in conjunction with the marketing department and formulate processes to enable easy roll out and executionManage quarterly budget for SE teamAct as a “Working” Director, meaning I also supported customers directly as their SEManage and support demo room facility for the AmericasSchedule Sales Engineering resources for the AmericasManage the evaluation inventory of hardware and software for the Americas sales forceChair weekly update meetings for sales engineering, channel development and marketingDesign Use Case Scenarios documentation relative to sophisticated IP/ISDN dial plansDevelop acceptance test procedures for the RADVISION product line