Billy Walling Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Managed and supervised the construction of multiple residentialneighborhoods across the Raleigh-Durham area. Completed OSHAcertification and SWPP certification upon hire. Coordinated withvarious vendors, collaborated with prospective clients regardingplanning and scheduling of homes, and monitored and corrected allcomplications while maintaining positive relationships withhomeowners to provide optimal customer satisfaction. Kept a detailedschedule to meet deadlines and stayed current on knowledge of legalrequirements and code regulations to ensure compliance. Valuesclient relations resulting in placing in the nationwide top 100President’s Cup of Pulte, out of thousands, which is based solely oncustomer reviews.

Greenville, North Carolina, United States

Created and led the development and implementation of thebusiness. Owned and operated a Pressure Washing company for 7years that exceeded all sales expectations in over 5 regions of NorthCarolina, resulting in increased revenue over 19%. Expert in accountmanagement, marketing, client relations, and sales of service.Resolved key issues for disgruntled clients by implementing proficienttactics learned in various management training programs. RetentionRate consistently increased each year since 2017, resulting in acumulative growth rate of 73% since 2019. Responsible for allaspects of the business including constructing marketing, researchingcompetition, generating and closing sales, devising improvedbusiness strategies, building relationships, sustaining finances, andexecuting day to day operations. Personally acquired and maintainedclients to obtain continuous contracts each year that resulted in therecurrence of annual growth.

Greater Atlanta Area

Supervised 7 drivers and managed 7 routes (over 400 customers) in and around the Atlanta Metro area, valuing over $600k.Responsible for ensuring the efficacy of each driver and provided aid throughout the day if any issue should arise to assure customer satisfaction.Utilized Relationship Management daily to build and maintain customers.Resolved key issues for disgruntled clients by implementing proficient tactics learned in the management training program.Day to day operations included relatable usage of Crisis Management skills, construction of route schedules, and handled all incoming and outgoing correspondence regarding drivers,clients, and coworkers.Attended weekly conferences to assist in the design of new schemes for the up-sale of products. Restructured renewal contracts to encourage the promise of continued business with each client in order to meet and exceed quarterly goals.Accomplished a retention rate that exceeded 95% each quarter.Frequently searched the market for competitors to compare and create improved means of obtaining customers.

Greenville, Nc

Sell-in alcoholic and non alcoholic beverages to a variety of stores in a selected region that ranged across Eastern NC.Increased sales by an average of 15% per city in comparison to the previous year to date.Sought out strategies to obtain incremental displays in each store to optimize customer engagement and select beverage sales.Created marketing techniques to promote sales based off of the current season and the aligned holidays. Selected as a Top 3 finalist for all non-alcoholic sales for the month of March 2015 in NC.Received acknowledgement for Top Sales Rep of the month for the month of May 2015 and was awarded a gift certificate for outstanding performance.Developed relationships with clients through exceptional customer service and personal contact.

Bachelor Of Science (B.S.), Business Administration And Management, General

Associate Of Arts (A.A.), Psychology