Billy Ward Email & Phone Number

Redmond, Washington, Us

Louisville, Kentucky, Us

Louisville, Kentucky, Us

Madison, Wi, Us

Owner of a company that partners with corporations in Leadership consulting, COO, Sales Management and Project Management (Agile and Waterfall - PMBOK). Services delivered range from consulting, documenting, business strategies and planning, customer success management, business development and project management-producing several high value ROI projects. Current Partnerships:*NFusionIT - https://nfuzionit.com/Role- Sales Partner*Triadic Software- http://triadicsoftware.com/Role- Vice President of Sales- National*RecruteChute- Provide sales and referrals for potential coellegiate athletes*The Marketing Squad-Referrral Partner*OGOLEADSales Partner and Certified Leadership Coach

Louisville, Kentucky, Us

Cincinnati, Oh, Us

Spearheaded and lead the strategy and direction for the solutions team which specializes in Microsoft Licensing sales and Client consumption, Managed Services, roadmap solutions for Microsoft product and software, and the Intellectual Properties Division. Assisted in overseeing the delivery of these services.

Boulder, Colorado, Us

Aspect, a global organization, helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. With a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience.• Oversaw the enterprise sales, channel partner sales, meeting quota’s, goals and business plan of our Independent Software Partnerships and ISV partner alliances with Microsoft, providing strategic leadership, Project management and program management to some of our largest clients.• Led the Microsoft Infrastructure and Collaboration practices, including the Healthcare Practice – assigning resources, business development, revenue/budget, client management, business plans and project management.• Managed lifecycle resource needs for project managers, department heads and executive directors.• Evaluated roles of fulltime staff and placed staff on short term and long-term project assignments.• Worked with delivery teams to Manage Project Delivery (multi-million-dollar amounts) respond to large RFPs (request for proposals), procure staffing requirements for Digital Marketing, Creative Design, Technology, Engineering and Managed Services departments as well as the incoming contractor pool.• Compared utilization reports to forecasts and escalated significant variances to executive management.• Worked with the sales team as a Customer Success Manager, to sell and deliver thought leadership to clients.• Proposed and executed customer contracts (RFP and SOW).• Managed complex budgets for various areasSoft skill traits of my position: Influencer, Passion, Best Practices, High Quality, Impactful, Productive, Driven, Proactive, Accountability, Follow-up, Communication, Leadership, Relationship, Customer Success, Scrum, Delivery Manager, SaaS.

Louisville, Kentucky, Us

• Responsible for creating the lifecycle, product requirements, backlog, project plans, documentation, methodology, cross-functional team collaboration, budget, HIPAA compliance and resources for the success of migrating clients from a legacy platform to a new microsoft innovative platform.• Led the learning service department utilizing the Captivate and Wink programs.• Spearheaded a cross-functional initiative to achieve the migration of 113 clients from a legacy platform to a enhanced Healthcare Spending account management platform.• Directed strategy for the launch of a new product.• Built strategic alliances with tech-ops, client teams and IT.• Daily Scrummaster for multiple departments.

Green Bay, Wi, Us

Louisville, Ky, Us

Atlanta, Georgia, Us

I was a leader of the PMO, Airport Customer Service, Ramp and Cargo Operations. Overseeing all operational experiences, providing leadership to 26 airports (24/7 operations in the Southeast Region), 26 Managers and over 1000 frontline employees. I was accountable for achieving strong operational and exceptional customer service results and program/project success. Primary Oversight:• Strategic and tactical execution of customer service operations within the region including implementation of safety initiatives, on-time operational performance, customer service initiatives and programs, baggage services initiatives, IROP management and recovery plans along with other strategic initiatives • Developed both strategic and tactical plans that create a safety and customer service obsessed environment Responsible for development and execution of both operating and capital plans and for achieving corresponding financial objectives• Developed quarterly and annual strategy plans for revenue targets, OJI improvements, productivity measurements, team building and succession planning• Built effective business partnerships with oversight for Comair and Delta's outside contractors/business partners • Held accountability to a safe and secure operation while modeling company vision and values• Maintained encouraging employee relationships to which all employees felt value and empowerment• Met with Travel agencies and other market event opportunities to continue to show the greatness of Comair and Delta in the community• Worked with Airport officials in each airport to establish strong relations • Oversaw and coordinated the daily efforts of other Delta connection carriers, Delta and Sky Team partnership• Worked with Senior Executives on a regular basis to continue growth and alignment

Psychology

Organizational Leadership

Psychology