Billy Watkins Email & Phone Number

Hardware, software and network repair and installation for retail and financial customers. CISCO CCTRS certified, Quantum expert certified, Ciena network certified, Nutanix certified field tech. Golden Wrench award recipient. work as a field tech, manage 20 techs covering northeast Alabama. Monitor dispatch software to ensure calls were properly assigned, and being addressed based on priority. Serve as the Alabama administrator for a program to deal with chronic ATMs, which involved reviewing call history and MSTAT/MDATA to determine the course of action to return machines to a healthy status, then determine the best tech to make the prescribed repairs; provide remote support for tech onsite, once call is completed, updated program spreadsheet with resolution data. Provide phone support for techs who are working at customer sites for break fix calls. Performed annual parts audits on techs and parts sheds.