Billy Wright Email & Phone Number

Coventry, England, United Kingdom

Initiate robust problem solving by completing the first steps of the 8D process. Ensuring that there is good problem definition and as a result, identify the correct ‘resolver team’ for ‘D2 Handover’ of warranty issues.Using the available warranty data sources, I must propose the fault hypothesis (which may include but is not limited to, further Warranty claims data analysis, process checks/verification (at plant or at supplier), part level investigation, system or vehicle tests) to determine the correct Jaguar Land Rover function(s) responsible for resolution. The hypothesis is then presented to Engineering for the purpose to aid the construction of the diagnosis activities and test plan required to achieve a robust problem definition. Information discovered during the investigation is diligently questioned and logically substantiated by checking related Claims Data / Process validation and work with Testing team for warranty parts returned testing activity.

Birmingham, United Kingdom

Working within the Valeo UK team, supporting worldwide plants in the resolution of quality and warranty issues with the customer.• Support the UK GRE (Group Resident Engineer) network on a day to day basis to ensure customer satisfaction and perfect reactivity in an efficient manner.• Support 0Km activity (containment, problem resolution, communication with the customer) at JLR Castle Bromwich, Toyota (Burnaston + Deeside) and Honda by managing issues that may arise with parts supplied by Valeo.• Support 0Km activity at any other JLR or other customer plants as and when required, to ensure perfect reactivity and communication using tools such as 8D + 5 Why.• Assist WGRE (Warranty Group Resident Engineer), conducting data processing & analysis of warranty data.• Support FEW (Field Early Warning) detection through warranty data analysis.• Train and apply QRQC (Quick Response Quality Concern) problem solving tool to issues as necessary.• Improve 0Km / Warranty parts return process through review of the process, identification of issues and proposals of improvement.• Support Top Management Meeting preparation by providing necessary data, information and inputs as required.• Assist to develop efficiency improvement for reporting by reviewing existing processes and identifying areas of improvement.

Nissan Technical Centre Europe, Moulsoe Road, Cranfield Mk43 0Db

12 month placement with Nissan Motor Manufacturing UK Ltd (Nissan Technical Centre Europe division). Position: Student placement assigned to Nissan Europe DKA- Cockpit Module and Interior Trim.• Supported with the design and development/test of vehicle systems and components for new and existing Nissan models.• Worked cross functionally across the business and with suppliers to create the optimum solutions to produce the best product for the customer.• Gained understanding of various elements of the business that contribute towards the development of the vehicles from conception, through to manufacture.• Adapted to work flexibly; travelling to the manufacturing line (NMUK) in Sunderland to analyse components of interest, Nissan Design Europe (NDE) in London Paddington to discuss concepts further in meetings.• Analysed tests and interpreted the results to find the implications of the various specifications. • Managing multiple projects and understanding the importance of prioritisation, an example of which involved determining a new component, this included; Acquiring CAD models of a design concepts, cost analysis, decision analysis to determine which had the desired overall characteristics, assessing the designs, then liaising with suppliers to continue development of the preferred concept.

Interflora British Unit, Watergate, Sleaford, Lincolnshire, Ng34 7Tb

• Handling inbound Telesales calls, assisting customers to choose the right gift for their important events (birthdays, anniversaries, funerals etc.) and attainment of key targets – average sales order value, sales conversion rate and upsell.• Handling customer service queries, order amendments and queries from Interflora florists, enabling successful, accurate and timely delivery of customer orders.• Handling telephone and email complaints ensuring satisfactory but cost effective resolution.• The role at Interflora covered their peak trading periods of Christmas, Valentine’s Day and Mother’s Day where I displayed a high degree of flexibility, commitment and drive often working extended hours at short notice.• Integrating into a team seamlessly, demonstrating high levels of communication between colleagues and customers.• Impeccable attendance record. • As I had worked there over a course of years I had acquired a range of knowledge about the computer systems and frequently assisted senior advisers when the call centre was receiving large volumes of calls.

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Football and BadmintonThe course encompasses the design, development, manufacture, installation, operation.

A Levels And Gcse'S

A Levels September 2011 – June 2013 Maths Physics Biology Chemistry AS GCSEs September 2009 – June 2011 14 GCSE'S A*- B