Billy Wright Email & Phone Number

Coventry, England, United Kingdom

Initiate robust problem solving by completing the first steps of the 8D process. Ensuring that there is good problem definition and as a result, identify the correct ‘resolver team’ for ‘D2 Handover’ of warranty issues.Using the available warranty data sources, I must propose the fault hypothesis (which may include but is not limited to, further Warranty.

Birmingham, United Kingdom

• Working within the Valeo UK team, supporting worldwide plants in the resolution of quality and warranty issues with the customer.
• Support the UK GRE (Group Resident Engineer) network on a day to day basis to ensure customer satisfaction and perfect reactivity in an efficient manner.
• Support 0Km activity (containment, problem resolution, communication with the customer) at JLR Castle Bromwich, Toyota (Burnaston + Deeside) and Honda by managing issues that may arise with parts supplied by Valeo.
• Support 0Km activity at any other JLR or other customer plants as and when required, to ensure perfect reactivity and communication using tools such as 8D + 5 Why.
• Assist WGRE (Warranty Group Resident Engineer), conducting data processing & analysis of warranty data.
• Support FEW (Field Early Warning) detection through warranty data analysis.

Nissan Technical Centre Europe, Moulsoe Road, Cranfield MK43 0DB

• 12 month placement with Nissan Motor Manufacturing UK Ltd (Nissan Technical Centre Europe division). Position: Student placement assigned to Nissan Europe DKA- Cockpit Module and Interior Trim.
• Supported with the design and development/test of vehicle systems and components for new and existing Nissan models.
• Worked cross functionally across the business and with suppliers to create the optimum solutions to produce the best product for the customer.
• Gained understanding of various elements of the business that contribute towards the development of the vehicles from conception, through to manufacture.
• Adapted to work flexibly; travelling to the manufacturing line (NMUK) in Sunderland to analyse components of interest, Nissan Design Europe (NDE) in London Paddington to discuss concepts further in meetings.
• Analysed tests and interpreted the results to find the implications of the various specifications.

Interflora British Unit, Watergate, Sleaford, Lincolnshire, NG34 7TB

• Handling inbound Telesales calls, assisting customers to choose the right gift for their important events (birthdays, anniversaries, funerals etc.) and attainment of key targets – average sales order value, sales.
• Handling customer service queries, order amendments and queries from Interflora florists, enabling successful, accurate and timely delivery of customer orders.
• Handling telephone and email complaints ensuring satisfactory but cost effective resolution.
• The role at Interflora covered their peak trading periods of Christmas, Valentine’s Day and Mother’s Day where I displayed a high degree of flexibility, commitment and drive often working extended hours at short notice.
• Integrating into a team seamlessly, demonstrating high levels of communication between colleagues and customers.
• Impeccable attendance record.

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Football and BadmintonThe course encompasses the design, development, manufacture, installation, operation and.

A Levels And Gcse'S

A Levels September 2011 – June 2013 Maths Physics Biology Chemistry AS GCSEs September 2009 – June 2011 14 GCSE'S A*- B