Billy Baxter Email and Phone Number

Streamlined deal prioritization, facilitation, and finalization by performing Quote-to-Cash strategies, overseeing the contract management process, and leading monthly Deals in Play (DIP) meetings with Sales and Sales Management. Developed proficiency in the Salesforce platform to ensure precision and accuracy in deal documentation by overseeing stringent contract review, signature, and compliance processes.• Improved customer solutions by masterminding robust sales support strategies and deepening product understanding and application.• Enhanced operational efficiency by over 50% through the management of an internal review, signature, and compliance process.• Strengthened customer solutions and increased sales efficiency by partnering with the Sales organization to optimize internal business operations and minimize operational bottlenecks.• Maintained and applied a functional knowledge of Enterprise products, processes, and solutions to assist in deal completions that generated revenues ranging from $50,000 to over $10MM.

Developed and maintained an in-depth understanding of Nuance Enterprise products, processes, and solutions, while ensuring alignment with industry standards and customer needs. Facilitated the creation, updating, and delivery of Statements of Work (SOW) for customers by collaborating with Sales, Legal, and Professional Services teams. Ensured meticulous adherence to industry standards in solution designs across the organization, maintaining high levels of compliance and integrity.• Improved customer engagement by updating customer-facing documents to present a clear and professional standard.• Enhanced workflow efficiency by improving internal systems and processes that significantly reduced operational bottlenecks.• Increased sales efficiency by upwards of 50% through the pioneering of an efficient and streamlined contract review, signature, and compliance process using Salesforce, a system that was continued and enhanced following the Microsoft acquisition.

Developed and maintained a thorough and proficient understanding of Infusionsoft software and services, enabling tailored customer support and solutions. Collaborated with the internal Partner Team to design business partner training materials, supporting effective knowledge transfer and partner development.• Increased customer satisfaction and retention by streamlining issue resolution and enhancing software usability.• Enhanced operations by developing customer-specific solutions in collaboration with the Professional Services team.