Billy B. Email & Phone Number

Johnson City, Tn, Us

Kingsport, Tn

Asheville, North Carolina Area

Setup, troubleshoot, and diagnose PC’s, servers, and mobile devices in a Windows environment. Assist Senior Systems Administrator with day-to-day administration tasks of Windows Servers in a VMWare ESX/Avance hypervisor infrastructure. Serve as an escalation point for Jr. Systems Administrator to aid in the resolution of Tier-2 technical issues.Impact:- Onboard most new Windows Servers for the company using VMWare infrastructure. Migrate (V2V/P2V) as appropriate.- Migrated… Show more Setup, troubleshoot, and diagnose PC’s, servers, and mobile devices in a Windows environment. Assist Senior Systems Administrator with day-to-day administration tasks of Windows Servers in a VMWare ESX/Avance hypervisor infrastructure. Serve as an escalation point for Jr. Systems Administrator to aid in the resolution of Tier-2 technical issues.Impact:- Onboard most new Windows Servers for the company using VMWare infrastructure. Migrate (V2V/P2V) as appropriate.- Migrated several systems from Windows Server 2008 R2 to Windows Server 2016 and updated to the latest versions, including: SolarWinds Orion, Kantech Access Control, Trend Micro OfficeScan, ConnectWise ScreenConnect, Microsoft MDT, and more.- Maintain systems to keep in compliance with PCI regulations. Perform adjustments to systems according to results of PCI audits.- Implemented SAGE Fixed Assets infrastructure and deployed end user frontend application via RemoteApp- Maintain all aspects of Dell KACE K1000 appliance. This includes appliance maintenance as well as using the appliance’s functions to perform company-wide tasks such as: third party patching, license compliance auditing, software deployment, inventory, etc.- Automate administration, maintenance, and software deployment tasks using PowerShell, VBScript, and Batch scripting.- Act as backup support for Network Administrator in a Cisco environment. This includes basic switchport configuration, identifying/reporting WAN outages, etc.- Participate in a 3-4 week on call rotation.- Provide recommendations for new products and process improvements to improve workflows. Show less

Asheville, North Carolina Area

Setup, troubleshoot, and diagnose PC/mobile devices. Control and adjust user's access to systems and data as appropriate. Assist Senior Systems Administrator with day-to-day administration tasks of Windows Servers in a VMWare ESX/Avance environment. Serve as an escalation point for technical support to aid in the resolution of end-user issues.Impact:- Implement and maintain Microsoft Deployment Toolkit 2012, fully automating Windows 7 deployment.- Use AirWatch to setup… Show more Setup, troubleshoot, and diagnose PC/mobile devices. Control and adjust user's access to systems and data as appropriate. Assist Senior Systems Administrator with day-to-day administration tasks of Windows Servers in a VMWare ESX/Avance environment. Serve as an escalation point for technical support to aid in the resolution of end-user issues.Impact:- Implement and maintain Microsoft Deployment Toolkit 2012, fully automating Windows 7 deployment.- Use AirWatch to setup and maintain Apple iOS devices (phones, tablets).- Maintain systems inventory database of computer hardware and software with Dell KACE K1000 appliance.- Assist with new store and/or hardware refresh systems setup (servers, desktops).- Automate administration, maintenance, and software deployment tasks using PowerShell, VBScript, and Batch scripting.- Work with Senior Systems Engineer to ensure that all systems are performing optimally, and assist with routine maintenance on servers/desktops.- Provide recommendations for new products and process improvements to improve workflows. Show less

Asheville, North Carolina Area

Research, evaluate, select, develop, test, and implement computer and communications technology. Maintain current systems' performance through performance reviews and identifying and implementing improvements. Work with user departments to identify project/system-needs, problem resolution and effective use of resources. Impact:• Support Frontrange DSM, a third party Microsoft Systems Center Configuration Manager product. This includes software packaging, building a lite-touch… Show more Research, evaluate, select, develop, test, and implement computer and communications technology. Maintain current systems' performance through performance reviews and identifying and implementing improvements. Work with user departments to identify project/system-needs, problem resolution and effective use of resources. Impact:• Support Frontrange DSM, a third party Microsoft Systems Center Configuration Manager product. This includes software packaging, building a lite-touch OS deployment environment, and maintenance of the infrastructure.• Ensure that computer systems and the computing environment are compatible and effective for current and strategic growth.• Provide analysis and recommendations for software and hardware requests.• Improve existing computer systems and develop new computer systems through application software development and support.• Ensure developed software and systems are meeting established performance criteria.• Resolve technical issues meeting quality standards.• Ensure systems perform within standard operating parameters.• Resolve reported problems meeting deadlines.• Address all improvement opportunities.• Ensure that users are knowledgeable in using software and hardware.• Maintain procedures and operations.• Recommend efficient use of resources.• Contribute to operations' effectiveness through working with users to identify short and long term issues and developing project plans. Show less

Erwin, Tn

Work as part of a team to solve technical issues across multiple locations. Serve as a liaison between end users and the System Administrator. Assist the System Administrator when necessary. Provide technical support to end users.Impact:- Use a work-order/helpdesk system to determine the severity of technical issues, prioritize them, and solve the issue(s) via remote control applications (Terminal Services, VNC, etc) or on-site.- Implement and maintain software and… Show more Work as part of a team to solve technical issues across multiple locations. Serve as a liaison between end users and the System Administrator. Assist the System Administrator when necessary. Provide technical support to end users.Impact:- Use a work-order/helpdesk system to determine the severity of technical issues, prioritize them, and solve the issue(s) via remote control applications (Terminal Services, VNC, etc) or on-site.- Implement and maintain software and hardware systems in a mid-size, networked environment.- Train users (typically on a one-on-one basis) how to use new and existing software/hardware. Generate training materials for new software and hardware implementations.- Troubleshoot, repair, and replace PC hardware and peripherals.- Troubleshoot software/configuration problems on Windows based PCs, including Windows 98, 2000, XP, Vista, and Windows 7.- Troubleshoot/configure group policies, logon/logoff scripts, and Active Directory in a Windows Server 2003/2008 infrastructure.- Assist network administrator in server administration, including server upgrades, installation, and virtualization.- Use a computer inventory system to determine where hardware upgrades or software updates are necessary.- (Re)Wire, install, and troubleshoot network connections (Cat 5/6), network switches, and wireless access points.- Install and maintain A/V equipment including ceiling-mount projectors, interactive whiteboards, and classroom voice amplifier systems. Show less

Bachelor Of Science (B.S.), Information Systems, Gpa: 3.72/4.0 (In Major), 3.55/4.0 (Overall)

- Studies focused in application development, information systems business management, and database administration. - Completed class.

Associate Of Science (A.S.), Information Technology, Gpa: 3.33 / 4.0

- Focus was placed on computer networking, web development, and information security. - Completed class projects using Microsoft SQL.