• Enhanced employee performance while reducing errors by conceptualizing and implementing new training programs.• Lead the daily operations of a large FedEx hub, including fostering the professional development of employees through active training and coaching in partnership with mid-level management.• Recruited new team members by conceptualizing and executing innovative hiring events, including working with local city government/workforce centers, designing company/corporate… Show more • Enhanced employee performance while reducing errors by conceptualizing and implementing new training programs.• Lead the daily operations of a large FedEx hub, including fostering the professional development of employees through active training and coaching in partnership with mid-level management.• Recruited new team members by conceptualizing and executing innovative hiring events, including working with local city government/workforce centers, designing company/corporate advertising initiatives, and hosting job fairs.• Processed and tracked all import and export documentation for use in domestic and international shipments. Show less

• Oversee the daily operations of thousands of employees and managers across an array of departments for over 20 total facilities in Georgia and Florida.• Spearhead the execution of innovative projects to bolster company operations including the development of FedEx Ground’s second companywide large package facility, coordinating timelines, schedules, and presentations to team members across multiple Districts and Regions. • Generate optimal operational synergy and streamlined… Show more • Oversee the daily operations of thousands of employees and managers across an array of departments for over 20 total facilities in Georgia and Florida.• Spearhead the execution of innovative projects to bolster company operations including the development of FedEx Ground’s second companywide large package facility, coordinating timelines, schedules, and presentations to team members across multiple Districts and Regions. • Generate optimal operational synergy and streamlined communication across departments in multiple operating companies by acting in liaison role and handling all corporate correspondence. • Liaise with outside vendors to monitor local sourcing of supplies, ensuring adherence to outlined contractual obligations. • Achieve highest member of mentee participants for District in FedEx Ground’s first structured Mentor/Mentee program. • Increased productivity across the entire District by 10% YoY by collaborating with station personnel directly and implementing corrective actions.• Reduced Dispatch Times by an average of 45 minutes, increasing delivery service by 5%+ by reviewing schedules and start times across both Georgia and Florida.• Conducted inspections of company facilities to identify root causes of inefficiencies, leveraging operational knowledge to develop solutions. • Enable the implementation of new as well as upgrades to existing operational, system, and technology processes and procedures by acting as a Subject Matter Expert. Show less

• Lead the daily operations of a large FedEx station, including fostering the professional development of employees through active training and coaching in partnership with mid-level management.• Recruited new team members by conceptualizing and executing innovative hiring events including working with local city government/work force center, designing company/corporate advertising initiatives, and hosting job fairs.• Processed and tracked all import and export documentation for use in… Show more • Lead the daily operations of a large FedEx station, including fostering the professional development of employees through active training and coaching in partnership with mid-level management.• Recruited new team members by conceptualizing and executing innovative hiring events including working with local city government/work force center, designing company/corporate advertising initiatives, and hosting job fairs.• Processed and tracked all import and export documentation for use in domestic and international shipments. • Enhanced employee performance while reducing errors by conceptualizing and implementing new training programs. • Cooperated with contracted partners on Pickup and Delivery agreements to ensure superior Customer Service was achieved. Show less

• Hired, trained, and supervised a total of 1500 staff members, managed vendor relationships, and administered other operational tasks for station alongside other managers.• Facilitated the opening of one of FedEx Ground’s first NCPC stations alongside management staff by leading several calls; compiled timelines of material handling installation, vendor projects, personnel onboarding, etc.• Collaborated with accounts payable to resolve receiving discrepancies, ensuring timely… Show more • Hired, trained, and supervised a total of 1500 staff members, managed vendor relationships, and administered other operational tasks for station alongside other managers.• Facilitated the opening of one of FedEx Ground’s first NCPC stations alongside management staff by leading several calls; compiled timelines of material handling installation, vendor projects, personnel onboarding, etc.• Collaborated with accounts payable to resolve receiving discrepancies, ensuring timely processing of payments for suppliers. • Created and implemented safe workplace practices and procedures for companywide training protocols. Show less

• Delivered high-quality shipping services in accordance with FedEx corporate standards to customers within Metro Atlanta area.• Collaborated with outside business partners and vendors to negotiate and finalize contractual agreements. • Built and maintained a high-quality non-union organization through superior recruiting, training, communication, and motivation techniques.• Approved all employee work schedules relating to sick leave, vacation, floating holidays and personal days.

• Planned, organized, staff, and direct control day-to-day operations of assigned sort within FedEx Ground station, overseeing team of 200+ employees including managers. • Formulated sort strategy based on projected volume, employee head count, and other special circumstances and factors. • Monitored sort operations, ensuring steady workflow and maintenance of established quality and service standards. • Protected employees and company by enforcing compliance of staff with Safety… Show more • Planned, organized, staff, and direct control day-to-day operations of assigned sort within FedEx Ground station, overseeing team of 200+ employees including managers. • Formulated sort strategy based on projected volume, employee head count, and other special circumstances and factors. • Monitored sort operations, ensuring steady workflow and maintenance of established quality and service standards. • Protected employees and company by enforcing compliance of staff with Safety Above All Culture policies and procedures. Show less

• Developed and implemented a new inventory management system, resulting in a 25 percent reduction in inventory costs and a 15 percent increase in order fulfillment efficiency. • Led and motivated a team of 20 employees to achieve a 99 percent on-time delivery rate and a 20 percent increase in productivity. • Analyzed performance metrics and identified areas of improvement in customer service, leading to the implementation of new training programs.