Billy Cheung Email & Phone Number

Seattle

I continued conducting training sessions on understanding and using Microsoft Teams for employees. Worked with users on understanding their needs and developing solutions using tools provided in M365. Provided support for staff on using M365 applications. I expanded the internal knowledge base by working with internal departments in adding their content to.

Seattle

Worked on migrating sites and content from SharePoint 2013 to SharePoint Online and O365 as a SharePoint Admin. I lead one of the migration projects moving SharePoint sites into Microsoft Teams and SharePoint Online, working with SMEs on identifying what content needs to be migrated and how the new site will look in SharePoint Online.I created technical.

Bellevue, WA

As a Knowledge Base Specialist, I was responsible for creating and maintaining content for the Lodging Content and Partner Associates for the Global Support Operations at Expedia. The content related to onboarding new hotel partners globally, and processes for support new and existing partner relationships.In addition, I was responsible for analyzing the.

Tukwila, Washington

I've held several positions within BECU, beginning with banking retail and moving up to managing a branch location, before transferring to the Knowledge Management department for 7 years.In the Knowledge Management role, I managed a SharePoint platform application as a SharePoint Site Admin to enable employees to efficiently access processes and procedures.