Bill Crouch Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky Area

Working with buyers and sellers of Real Estate in the Oldham County and East Jefferson County areas of Kentucky.

Columbus, Ohio Area

Managed operations and sales teams of a Building Services Contractor with over $30,000,000 in annual revenue. Scope of responsibilities impacted 1000 employees and seven direct reports in eight operations locations and approximately 400 job sites.Surpassed department budget targets each year following five previous years of financial loss. Developed and implemented a continuous improvement program to increase customer retention by 16% over a three-year period.

Greater St. Louis Area

Established 4M University to prepare 4M Team Members for advancement within 4M and to help assure the best possible account management for 4M Service PartnersDeveloped and implemented company policies and programs for training, new account start-ups, quality control, financial management, Green Cleaning and job process improvements in an effort attain Cleaning Industry Management Standard (CIMS) and CIMS-Green Building Certifications with honors.As head of purchasing initiated and lead company-wide standardization of purchasing policies and improved vendor relations by creating Quarterly Vendor Partnering Reviews for the top ten vendors by purchase volume.

Louisville, Kentucky, United States

I was appointed as Account Manager for Toyota Motor Manufacturing, Kentucky in 1999 Where I learned how to apply the Toyota Production Method to the Professional Services Industry. As Operations Support Specialist, beginning in 2003, I streamlined business workflow by assisting account management teams with failing accounts. My duties involved boosting the effectiveness and production value of employees by conducting account manager orientation at the Corporate Training Center in Greensboro, NC. Key Contributions: Improved organizational network and met business targets by serving as member of the corporate training department. Enhanced work efficiency and productivity by providing effective training to newly hired account managers.

Trained new associates to put out new stock and overstock.Managed unload of delivery trucks.Confirmed product ordered compared to product received.Created promotional displays for special sale items.Assisted customers with purchases by building rapport to assure repeat business and store loyalty. Sold store special items or sale items when possible.Served as Manager on Duty whenever the Store Manager was not on site.