Technical Services Manager
CurrentLeads the customer support function in developing and implementing customer support strategy. This includes managing customer care, reactive and planned maintenance.This includes;Planning and allocation of resources on site including the control and issue of materials andequipment.• Updating Asset Reintenance and technical support customers equipment both on site and in house, maximising customer uptime and operating within clear health and safety and statutory guidelines to… Show more Leads the customer support function in developing and implementing customer support strategy. This includes managing customer care, reactive and planned maintenance.This includes;Planning and allocation of resources on site including the control and issue of materials andequipment.• Updating Asset Reintenance and technical support customers equipment both on site and in house, maximising customer uptime and operating within clear health and safety and statutory guidelines to provide 100% compliance.• Training and support of operatives and guidance in using correct methods and proceduresincluding Health and Safety requirements and welfare of staff.• Liaise with customers where required in advance of planned visits to ensure visits / demoinstalls are fully provisioned for.• Participate in the Health and Safety Policy of the company and report to the H&S Committeeregarding any dangers; hazards or other defects / issues that may be encountered.• Ensure that the company vision is portrayed and instilled throughout all tasks.• In accordance with the H&S committee ensure Personal Protective Equipment are issued asand when required, maintained at all times, and logs are kept up to date.• Undertake other tasks or requests to maintain and improve the service provision throughoutthe Technical Service Team.• Maintaining ongoing service performance through service and performance reviewsincluding the undertaking of performance reviews / appraisals.• To develop a detailed knowledge of contract specification, work area and work schedulesand to allocate and organise staff duties to conform to the service specification.• Responsible for managing budgets relating to current dept. spend.• Carrying out regular reporting on Technical Service team KPIs.• Assisting in the recruitment of team members as and when required.• Carry out regular site audits. Show less