Billy Garner Email & Phone Number

Billy Garner is a Technical Customer Success Manager at Catchpoint Systems Inc. He possess expertise in cloud computing, saas, enterprise software, oracle, professional services and 5 more skills. Colleagues describe him as "As the leader of a Customer Success team for a digital experience observability solution, I hired Billy because of his experience in the monitoring space and his rare combination of business and technical aptitude that resulted from years of working as a technical support engineer and trainer, in addition to leading business process and professional services teams. While never having stepped into the Customer Success Manager role before, his background offered a great foundation to become a successful CSM at Catchpoint. Billy made an immediate impact. His ability to connect technical solutions to business outcomes allowed him to support AND challenge his customers effectively, and establish himself as a trusted advisor. And he always went the extra mile to truly understand and appreciate how the technology worked so he could educate his customers. As a leader, what I appreciated most about Billy was his dedication and commitment to building his knowledge and sharpening his skills every single day. He took great pride in producing quality work and put in the effort to ensure that result was realized. Billy was the consummate professional and an absolute pleasure to work with. I highly recommend Billy as a valued member of your team and an exceptional person to build a professional and personal relationship with." and "I worked with Billy Garner in various capacities while at Keynote Systems and afterwards when it became Dynatrace. During that time, from 2008 to 2016, I got to know Billy and some of his many strengths. Billy is highly technical. He enjoys technology and picks up new concepts quickly. His background as a developer was a tremendous asset while understanding front-end web performance issues. His coding skills helped repair broken scripts and ensure that customer web applications were being appropriately monitored. Billy's curiosity was a source of learning for the team. Understanding the why and how of both synthetic monitoring and application performance monitoring, helped the team to better support and sell services. It was never enough to simply accept how things work without understanding what was occurring under the hood. Billy is a team player and could be relied on to assist with troubleshooting or for undocumented "tribal" knowledge that he picked up along the way. His can-do attitude and friendly demeanor made him approachable. We all appreciated his contributions to the team. I highly recommend Billy as an employee, an asset to any company, and as a tremendous person to know. His attitude, emotional intelligence, and technical skills make him an excellent choice for any type of technical role. I am happy to talk in more detail about Billy as a reference."

Listed skills include Cloud Computing, Saas, Enterprise Software, Oracle, and 6 others.

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  Technical Customer Success Manager

  Catchpoint Systems Inc

  Normangee, Tx, Us