Billy Ho Email & Phone Number

Denver, Colorado, United States

- Provide IT white-glove service for an international company of over 5000 employees with a 98% user satisfaction rating- Onboarding and offloading hires on a weekly basis- Closed between 320-360 Salesforce tickets a month while simultaneously managing JIRA tickets- Salesforce Administrator for 20+ university programs company-wide- Utilized Active Directory, Bettercloud, JAMF, Intune, Jenkins, Bomgar and many other software and services (1000+ services)

Oxford, Mississippi

- Engaged with university staff to formalize solutions for faculty systems (system upgrades)- Built and tested systems to ensure usability for the university and faculty - Utilized Drive Shark hard drive software to analyze hard drive health and deem drives usable or liquidated- Wiped liquidated-ready hard drives with degausser

- Discussed data discrepancies with system owner - Tracked redundant files and ensured file paths followed proper data hierarchy according to system owner's goals - Assisted with supervision of RAID data transfers - Researched and obtained hard drive requests for system owner based on specific requirements

Oxford, Mississippi

- Troubleshooted patron questions concerning library account and specific holds - Trained new hires on the Dewey Decimal system and various library protocols with walkthroughs- Assisted with conducted surveys to propose new ways to implement content and knowledge material made available to the public - Ensured library facility was being used in a proper manner and ensured patrons have exited the building prior to closing hours. - Utilized Millenium and Sierra record systems for patron account tracking

Bachelor Of Arts - Ba, Computer Science

Education record