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Billy Ho is listed as IT Analyst at 2U at 2U, a company with 3258 employees, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Billy Ho.
Billy Ho previously worked as IT Helpdesk Analyst at 2U and Information Technology Analyst at University Of Mississippi. Billy Ho holds Bachelor Of Arts - Ba, Computer Science from University Of Mississippi.
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As an IT Helpdesk Analyst at 2U, my focus is providing top-notch IT support and maintaining a high user satisfaction rate. With a background in Computer Science, I manage a heavy ticket load across Salesforce and JIRA, ensuring seamless onboarding and offloading processes for a diverse workforce.My dedication to service excellence is mirrored in my role as Salesforce Administrator for multiple university programs. My technical acumen, bolstered by certifications like CompTIA A+, enables me to effectively utilize an extensive range of software and services, reinforcing my commitment to driving efficiency and problem-solving in a dynamic corporate environment.
Listed skills include Information Technology, Business Communications, Desktop Computers, Microsoft Office, and 6 others.
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A career timeline built from the work history available for this profile.
Denver, Colorado, United States
- Provide IT white-glove service for an international company of over 5000 employees with a 98% user satisfaction rating- Onboarding and offloading hires on a weekly basis- Closed between 320-360 Salesforce tickets a month while simultaneously managing JIRA tickets- Salesforce Administrator for 20+ university programs company-wide- Utilized Active.
Oxford, Mississippi
- Engaged with university staff to formalize solutions for faculty systems (system upgrades)- Built and tested systems to ensure usability for the university and faculty - Utilized Drive Shark hard drive software to analyze hard drive health and deem drives usable or liquidated- Wiped liquidated-ready hard drives with degausser
- Discussed data discrepancies with system owner - Tracked redundant files and ensured file paths followed proper data hierarchy according to system owner's goals - Assisted with supervision of RAID data transfers - Researched and obtained hard drive requests for system owner based on specific requirements
Oxford, Mississippi
- Troubleshooted patron questions concerning library account and specific holds - Trained new hires on the Dewey Decimal system and various library protocols with walkthroughs- Assisted with conducted surveys to propose new ways to implement content and knowledge material made available to the public - Ensured library facility was being used in a proper.
Other employees you can reach at 2u.com. View company contacts for 3258 employees →
Tony Ho
Colleague at 2U
Aurora, Colorado, United States, United States
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RB
Renee Bouknight
Colleague at 2U
Hyattsville, Maryland, United States, United States
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JR
James Reyes
Colleague at 2U
San Diego, California, United States, United States
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TD
Todd Daugherty
Colleague at 2U
Los Angeles Metropolitan Area, United States
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MA
Moza Alnaqbi
Colleague at 2U
Sharjah, Sharjah Emirate, United Arab Emirates, United Arab Emirates
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SP
Stephen Phindile Kweza
Colleague at 2U
City Of Cape Town, Western Cape, South Africa, South Africa
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JH
Jesper Hodge
Colleague at 2U
Boston, Massachusetts, United States, United States
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SM
Siyasanda Mantshule
Colleague at 2U
Cape Town, Western Cape, South Africa, South Africa
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IS
Isaac Steele
Colleague at 2U
Washington, District Of Columbia, United States, United States
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CC
Cody Cogill
Colleague at 2U
City Of Cape Town, Western Cape, South Africa, South Africa
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Quick answers generated from the profile data available on this page.
Billy Ho works for 2U.
Billy Ho is listed as IT Analyst at 2U at 2U.
Billy Ho is based in Denver Metropolitan Area, United States, United States while working with 2U.
Billy Ho has worked for 2U, University Of Mississippi, and Jd Williams Library.
Billy Ho's colleagues at 2U include Tony Ho, Renee Bouknight, James Reyes, Todd Daugherty, and Moza Alnaqbi.
You can use AeroLeads to view verified contact signals for Billy Ho at 2U, including work email, phone, and LinkedIn data when available.
Billy Ho holds Bachelor Of Arts - Ba, Computer Science from University Of Mississippi.
Billy Ho is listed with skills including Information Technology, Business Communications, Desktop Computers, Microsoft Office, Innovative Millenium, Microsoft Word, Microsoft Excel, and Microsoft Powerpoint.
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