As an IT Helpdesk Analyst at 2U, my focus is providing top-notch IT support and maintaining a high user satisfaction rate. With a background in Computer Science, I manage a heavy ticket load across Salesforce and JIRA, ensuring seamless onboarding and offloading processes for a diverse workforce.My dedication to service excellence is mirrored in my role as Salesforce Administrator for multiple university programs. My technical acumen, bolstered by certifications like CompTIA A+, enables me to effectively utilize an extensive range of software and services, reinforcing my commitment to driving efficiency and problem-solving in a dynamic corporate environment.
Listed skills include Information Technology, Business Communications, Desktop Computers, Microsoft Office, and 6 others.