Billy Hinken Email & Phone Number

Chelmsford, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Horsham / Chelmsford / London / Manchester

Indemnity performance consultant responsible for the claims saving initiatives and portfolio performance of the commercial claims business area. I was required to work with key stakeholders to develop, implement, monitor and report benefit initiatives and to identify risks and opportunities arising out of reserving, inflation, emerging issues and market trends. I was also tasked with providing technical expertise and guidence to claims handlers in respect of complex and high value professional indemnity claims. The total benefit and claims savings achieved were in excess of £13m.

London, United Kingdom

Subject matter expert for the monitoring and reporting of fraudulant claims notifications within the commercial lines business area. I was required to work with the individual claims teams and external suppliers to develop and implement a solution to enable the business to detect fraud at an earlier stage. This helped the business reduce the cost of fraudulently paid away claims and delivered a benefit saving in excess of £100m.

The Aig Building, Fenchurch Street, London

I dealt with a variety of UK professional indemnity claims from first advice through to final settlement. My duties included forming coverage opinions, establishing reserves, appointing panel solicitors, attending meeetings & mediations and settling, declining & processing claims in line with company requirements, strategy and protocol. I had an unlimited payment and reserve authority and handled in excess of 600 active claim files within agreed service levels.

34, Leadenhall Street London

Claims adjuster handling a varied and diverse workload of international Lloyd’s market claims from first advice through to final settlement.

Bishopsgate, London

North American claims technician and broker dealing with professional indemnity and property claims. Main duties including accepting and declining claims on behalf of the client and broking claims to the Lloyds and company market adjusters. Worked closely with placing brokers and account handlers in ensuring the effective management of key accounts and customer expectations

Friary Court, London

Junior claims technician handling Latin American Property, EL & PL claims and international financial institutions claims.

Cert. Cii, Insurance

Advanced Gnvq, Business Studies

Passed with Merit.