Director Of Operations
CurrentDevelop budgets, financial projections, sensitivity analyses, and other financial tools to support performance assessment and growth for the company and clients. Generated and sustained additional consulting revenue stream by aiding clients in measuring break-even points, overhead, and labor burdens. Implement and train teams in budgeting, forecasting, cash management, and data-driven decision-making. Recruit, screen, and train experienced VAs to build new business from ground up. Hired in-house training staff and introduced training scorecard for performance tracking. Create comprehensive business plans, process maps, and policies and procedures. Manage client relationships and staff performance, addressing inquiries, issues, and situations arising from multiple clients and virtual assistants.Key Contributions:* Achieved remarkable 500% increase in company's client base and nearly 800% growth in operating income since joining the company, utilizing Six Sigma principles to ensure constant process improvement and maximum efficiency.* Established revenue-generating workstreams to fully utilize unstaffed and underutilized staff (i.e. lead gen, call floor). * Spearheaded development of financial management consulting arm of what was originally a real estate VA staffing company. The company was previously in partnership with third-party staffing agency, but I brought all those functions in house and internalized all operations, significantly expanding both my responsibilities and profitability within first 60 days.* Innovated applicant intake process within CRM (Podio), employing various channels like staffing platforms, networking, and targeted social media ads for both talent and client acquisition.* Collaborated to design a real estate VA training module on TalentLMS with original content.* Initiated and oversaw development of operations team and functional aspects, including HR, system development, payroll, and performance management.
