Hello! My name is Nick. I am a certified talent who successfully passed an Upwork invitation-only basis assessment process demonstrating proficiency, strong skills, high-quality work and exceptional composition in Customer Service.⭐ Upwork Skill Certification - Customer Service (certification badge on profile)Provider: UpworkIssued: June 2023In my previous role, I served as a virtual assistant for a real estate business, gaining valuable experience in the industry. Additionally, I bring a combined four years of experience in customer service and technical support within the BPO industry, along with one year of virtual assistant experience for an investor client in real estate, I have honed my administrative and organizational skills. Throughout my career, I have successfully managed schedules, follow up on outbound calls, generated leads, performed skip tracing, coordinated meetings, and handled various administrative tasks for my clients. Furthermore, I possess expertise in CRM data entry, customer service etiquette, and social media and email marketing. I am highly organized, efficient, and adept at managing multiple tasks and meeting deadlines. Exceptional communication skills are one of my strengths, and I am comfortable working remotely. As a passionate real estate enthusiast, I am eager to expand my knowledge in the field and contribute my skills to help your team achieve its goals.My experiences:CRM: Zendesk, REI Blackbook, Podio | CitrixPhone system: CallRail, Google Voice, REI Blacbook phone system, Ring Central, VonageLead generation platforms: Propstream, Privy, Zillow, Redfin, Realtor, Online public recordsSkip Tracing: Whitepages, Truepeople search, SkipCloudOthers:ZendeskSalesforceGoogle SheetsGoogle DocsGoogle DriveGoogle CalendarMS OfficeSlackZoomCalendlyDoodlyCanva