Billy Larios Email & Phone Number

La Libertad, El Salvador

As NOC Technician at Epay, I play a key role in supporting new business initiatives and ensuring the stability of existing systems within the production environment. My responsibilities include monitoring functions, and networks and providing Tier 1 support for point-of-sale solutions to maintain seamless operations.

Houston, Texas, Estados Unidos

San Salvador, El Salvador

I specialize in working with networks and providing support to companies, in the US and Canada. My main focus is on assisting with software and hardware related to CCTV and networking. I have experience with I Pro and Advidea cameras well as ensuring compatibility of third party cameras with Video Insight. To ensure problem resolution I utilize support.

San Salvador, San Salvador, El Salvador

As an experienced Service Desk Analyst, I specialize in providing L1 support to America and Spain regions. My expertise includes utilizing a variety of tools such as FreshDesk, Active Directory, Microsoft Intune, Bomgar, and Power BI. In this role, I am responsible for checking incidents and service requests, as well as assigning office licenses.

San Salvador, San Salvador, El Salvador

To ensure that our team delivered high-quality service, I regularly audited tickets to identify areas for improvement and facilitated targeted coaching to contribute to my team's achievement of key performance indicators, such as the voice of the customer and average handle time. I also collaborated with my team to audit surveys, gauge customer.

San Salvador, El Salvador

As a Customer Care Senior, I provided high-quality support to customers by managing various complaints and ensuring timely delivery. I assisted with tips, refunds, and promo codes, quickly resolving issues and compensating for the inconvenience. I developed skills to handle multiple client requests and manage priorities in high-pressure situations. I.

San Salvador, San Salvador, El Salvador

As a Subject Matter Expert, I provided valuable guidance to support agents in their sales activities. My responsibilities included assisting with the successful closure of sales, providing helpful tips and recommendations, approving promotional offers, and providing coaching on effective sales strategies. I was able to utilize my extensive knowledge and.

San Salvador, San Salvador, El Salvador

As a subject matter expert and backup supervisor, my role encompassed a wide range of responsibilities. I assisted in the development of policies to ensure swift issue resolution, managed escalations, and monitored my team's performance metrics. In addition, I provided coaching to agents and provided supervisor approval to make exceptions when necessary. I.

San Salvador, El Salvador

As a Senior Customer Care representative, I have extensive experience performing tasks with high energy and focus across shifts spanning 8-10 hours, including weekends and holidays. I was responsible for providing exceptional customer service across three different lines of business at the same time, including mobile phone, internet, and satellite TV.

San Salvador, El Salvador

In my capacity as a Technical Support Backup Supervisor for AT&T Mobility's Advanced Technical Support and International Support, I undertook a range of responsibilities aimed at enhancing service quality and facilitating issue resolution. These included the development of policies and protocols to guide service delivery, management of escalations.

Nueva San Salvador, La Libertad, El Salvador

As a technical support agent, I provided comprehensive assistance to customers experiencing issues with their receivers. My support extended to addressing a broad range of technical challenges, including but not limited to signal loss, black screens, and Wi-Fi connectivity problems. Additionally, I facilitated replacement requests, issued credits, and.