Astute professional with approx. 10 years of experience in Automobile industry in the field of Service Quality and Software Implementation (Technical Function) Customer Service.3 years experience in software testing and manual testing.3 years Experience as Data analyst (data visualization) Tablue, OBIEE, and Business Intelligence Reports.Astute professional with approx. 11years of experience in Automobile industry in the field of Service Quality (Technical Function) Customer Service.Sound Knowledge of overall vehicle systems.Good knowledge of IT System, Dealer management System, D’lite, IDFSC.Good knowledge OBI (Oracle Business Intelligence Tools).Good knowledge of Body and Electrical Category. Connect with AM/RM and identify customer complain received at workshop and resolved.Reporting the complaints analysis to the management for bringing efficiencies and better customer experience.Poor performing dealers process auditsUpdates from plant to field team, dealers in terms of advisory training & support material.Analyse & Support data requirement of Plant, technical team.Connect with customers writing to higher management and ensuring speedy & satisfactory resolution.analyses L2 Themes and L2 detection problem (Failed warranty parts) and update to HOD.