1. Support CooperSurgical’s products and solutions through regular clinic visits: Provide support and training, ensuring product adoption is fully implemented in-house, as per Instruction for Use, and ensuring that clinics consistently partner with CooperSurgical to drive (and demonstrate) best practices for clinical outcomes.Whilst in-clinic ensure all customer needs are met, and work closely with the Marketing team and Sales Managers to provide scientific support for customers.2. Center of Excellence (CoE) Shanghai Training LabPlan, prepare and run training courses in collaboration with the Marketing team and global Medical Affairs team.Manage the training lab as a whole, including but not limited to consumable, culture media, gases and liquid nitrogen management, equipment management and maintenance, training materials (gametes and embryos) management, lab QC and cleanliness, and Standard Operating Procedures and all relevant documentation.Work with the Marketing team in monitoring and managing training lab running cost. 3. OthersSupport local workshops and training in collaboration with the Marketing team and global Medical Affairs team.Work with global Medical Affairs team, ensuring alignment of activities and sharing of global best practices.Project Experience:The establishment and implementation of internal training program for Sales & Marketing team in CooperSurgical China, which is comprised of regular monthly training and a three-month “beginner’s section to assist new staffs in catching up with others, as well as one hands-on session COE Shanghai every year, among which all trainees can practice use of the products by themselves and have questions answered.Award:2024 Individual President’s Award – Bronze Prize

Respond to customers' inquiries regarding the proper use of ART (Assisted Reproductive Technology) related productsSupport distributors to do on-field support to provide technical and applications expertise in response to customers’ inquiries.Provide troubleshooting support to customers and resolves customers' complaints of a technical nature.Prepare and present seminars to wide array of audiences including customers, potential customers, Sales Representatives and other employees as requested.Identify customer opportunities, needs and requirements and communicate opportunities to sales force and R&D.Work with territory manager to come up with marketing strategiesServe as a customer liaison and being responsible for promoting and maintaining positive customer relations.Support all the key trade shows, hold workshops at conferences home and abroadImplement distributor training on the products usage and promotionRegistration support to RA team on the technical and application partMarketing collateral revision with Marcon teamProject Experience:The organization and implementation of the Workshop on Sperm Processing and Micro-manipulation in ART, together with the Reproductive Medical Center of Nanjing Maternal and Children’s Hospital and Eppendorf China.The establishment and operation of official Wechat account of Irvine Scientific Division of FFCNThe establishment and operation of official Chinese website of Irvine Scientific Division of FFCN

Respond to customers' inquiries regarding the proper use of ART (Assisted Reproductive Technology) related productsSupport distributors to do on-field support to provide technical and applications expertise in response to customers’ inquiries.Provides troubleshooting support to customers and resolves customers' complaints of a technical nature.Prepare and present seminars to wide array of audiences including customers, potential customers, Sales Representatives and other employees as requested.To identify customer opportunities, needs and requirements and communicate opportunities to sales force and R&D.Application oriented business developmentServe as a customer liaison and being responsible for promoting and maintaining positive customer relations.Support all the key trade shows, hold workshops at conferences home and abroadImplement distributor training on the products usage and promotionRegistration support to RA team on the technical and application partMarketing collateral revision with Marcon teamProject Experience:All Chinese version of product brochures, protocols and other marketing materials revisionsThe establishment of training materials on products for clients and distributorsAward:2017 Spotlight Award by Irvine Scientific, in recognition of outstanding achievements, superior dedication and positive attitude for ART

One of the first three embryologists to start the lab.Perform all in-vitro fertilization (IVF) procedures, such as oocyte retrieve, sperm separation, fertilization, ICSI, embryo transfers, assisting hatching (AH), vitrification and so on.Perform tests in andrology lab, such as CASA, acrosomal reaction test, etc.Perform genetic testing for the detection of certain single-gene genetic disease in Genetic Lab, such as Y-deletion, fragile-X, etc.Being in charge of translating the English drafts of lectures, taking charge of the reception of experts from abroad and being their interpreter during the international symposiums held by the hospital. Interpreter of lectures on anesthesiology held by Suzhou Medical Association in 2009