Bin He Email and Phone Number
Bin He work email
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Bin He personal email
A person with 28 years of working experience in world top class multi-national company – Hewlett Packard, Philips, and with more than 17 years of management position in different functions within Customer Service Organization. Especially Service Supply Chain management, project management, process establishment and optimization, customer communication, service quality management, software development life cycle management.
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Service Supply Chain Material Planning Global Function LeadHp Nov 2015 - PresentShanghai City, ChinaLeading material planning process and tools re-engineering at global level and regional level. -
Hp Global Supply Chain Excellence ManagerHewlett Packard Oct 2008 - Nov 2015Shanghai City, ChinaStreamline and optimize Shanghai global part planning center operation process and tools, re-engineer planning IT system, thus to improve spare parts planning efficiency and effectiveness. -
Sr. Service ManagerPhilips Consumer Electronics Jun 2006 - Oct 2008Shanghai City, ChinaLead Service Deliver team to deliver high quality call center and break-fix service to customer. (direct report – 7 managers with 70+ employees, includes Service Network team, Service Marcom team, Call Center)
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Business It ManagerChina Hewlett Packard May 2003 - May 2006Shanghai City, ChinaEstablished automated service case/warranty entitlement/spare parts consumtion system to support service delivery operations. Established Electronic Support organization, process and system. Set up HP commercial support web portal which contains “Customer Registration”, “Customer Asset Management”, “Customer Self Service”, “Customer Request HP Service”, “Knowledgebase”, “HP Service Partner Portal”, “HP Sell Service Contract”, “Internal Operation Portal” etc. Today, half of the HP commercial service request and cases are handled through e-support team and platform. The monthly customer visit volume is more then a million.
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Senior Service Delivery Engineering ManagerChina Hewlett Packard May 2002 - May 2003Shanghai City, ChinaManage all service departments’ operation process and link them together, to build a seamless end-to-end customer support operation process and value chain, make sure HP deliver a whole product (solution) to customers. Today these processes are supporting more than 10 departments with 200 HP employees, over 200 service partners with thousands of engineers to provide highest quality and lowest cost service to HP customers.
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District Services ManagerChina Hewlett Packard May 1998 - May 2002Shanghai City, ChinaLead a team to regularly (daily) call customer for satisfaction survey, and handle inbound customer complain/feedback calls. Make sure the complain case is under tracking and eventually solved. Lead another team that monitor and control over 200 service partners’ quality and behavior, perform an annual audit and regular onsite checking and other special programs, make sure service partner’s operation is align HP business standard and quality.Lead a project team to establish ASC inventory management process and system, enable HP to put spare parts in over 30 service partner’s site, manage and control these parts with hp standard procedure. It also works with several HP central warehouses and service operation system, becomes the most efficient spare parts distribution mechanism. Make sure customer will get the repair parts by the shortest and quickest way.
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Shanghai Service Center ManagerChina Hewlett Packard May 1996 - May 1998Shanghai City, ChinaManage HP Service Center – an HP service site inside HP office building that provide break & fix service to HP customer. HP customer can either bring their broken product to the service center, or call HP for an onsite service. Design and establish customer service operation IT system.
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Senior Customer Support EngineerChina Hewlett Packard May 1992 - May 1996Shanghai City, ChinaSupport all range of HP commercial product, such as: PC, Server, Inkjet Printer, LaserJet Printer, Plotter etc.
Bin He Skills
Bin He Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Bin He
What company does Bin He work for?
Bin He works for Hp
What is Bin He's role at the current company?
Bin He's current role is Service Supply Chain Material Planning Global Function Lead at HP.
What is Bin He's email address?
Bin He's email address is bi****@****163.com
What schools did Bin He attend?
Bin He attended Shanghai University Of Engineering Science.
What skills is Bin He known for?
Bin He has skills like It Service Management, Itil, Service Delivery, Storage, Data Center, Program Management, Outsourcing, Channel, Vendor Management, Solution Selling, Virtualization, Pre Sales.
Who are Bin He's colleagues?
Bin He's colleagues are 卫美伶, Prakash Hajola, Wai Hoong Chan, Chris Y, Jinmo Hong, Adriana De La Peña, Dick Long.
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