Manuel Freitas Email & Phone Number

Turlock, CA, US

• Conducted comprehensive security assessments of various environments, evaluating them against NIST 800-53, CIS Benchmarks, DISA STIGs, and vendor best practices to ensure compliance and strengthen cybersecurity posture.
• Developed and delivered cybersecurity educational content for BMCS University, contributing to an internal knowledge repository and fostering a culture of continuous learning and awareness within the organization.
• Produced detailed cyber findings reports for clients, providing actionable recommendations and clear guidance on remediation steps. Empowered customers to swiftly resolve security gaps, advancing their journey toward a.
• Developed cybersecurity engineering recommendations for customers, enabling the integration of best practices into systems during the development phase to enhance security from the outset.

• Managed and maintained Oracle Customer to Meter system, developing custom applications on top of the Oracle Utilities Application Framework to enhance functionality and improve user experience.
• Designed and developed custom business applications using the.NET stack (SQL Server, ASP.NET MVC), delivering scalable and efficient solutions to meet business requirements.
• Implemented Oracle Digital Self Service on Oracle Cloud Infrastructure (OCI), enabling streamlined customer interactions and improving digital service capabilities.
• Administered Oracle Identity Cloud Service within OCI, overseeing identity and access management (IAM) solutions to ensure secure and seamless user access across enterprise systems.
• Automated WebLogic code deployment and server maintenance for an Oracle Linux hosting environment, improving system reliability, reducing downtime, and enhancing operational efficiency.
• Collaborated with cross-functional teams and business units to assess needs, gather requirements, and design innovative software solutions that aligned with organizational goals and enhanced business processes.

• Architected defense-in-depth network architectures with MPLS, segmentation, endpoint hardening, Palo Alto next-gen firewalls, web application firewalls, TLS inspection, SDN (Cisco ACI), and software-managed firewalls.
• Engineered and deployed Splunk SIEM, designing custom detection and response capabilities, including indexes, alerts, and dashboards tailored to business needs.
• Automated vulnerability and patch management processes, improving operational efficiency and response times to security risks.
• Designed a secure, auditable cardholder data environment, achieving PCI compliance and passing third-party QSA audits to ensure data protection.
• Managed diverse IT infrastructures, including virtualization, load balancing, web application firewalls, Palo Alto firewalls, SAML IdP, internal PKI, Cisco ACI, OSPF, MPLS, BGP, Active Directory, Windows Server, Oracle.
• Drove IT operational efficiency through automation with PowerShell, Python, and C#. Led projects for patch management, inventory tracking, resource optimization, SQL Server tuning, and multifactor authentication.

• Automated patch management for all Windows servers and clients, improving security and operational efficiency.
• Managed, configured, and deployed Palo Alto firewalls, optimizing network security and traffic management.
• Oversaw multisite data center clusters (Microsoft SQL, VMware, Exchange), ensuring high availability and performance for critical applications.
• Deployed and managed network monitoring solutions, file servers, web servers, load balancers, switches, routers, storage switches, and VMware clusters, enhancing infrastructure reliability.
• Automated service ticket creation based on server and network events, reducing manual intervention and improving incident response.
• Automated mobile device management onboarding for corporate-owned devices, streamlining device lifecycle management.

• Provided comprehensive network security analysis, design, and system configuration, ensuring seamless integration of solutions with business processes.
• Managed Microsoft SCCM for efficient software deployment and system imaging, streamlining IT operations and ensuring consistency across devices.
• Monitored infrastructure health, proactively identifying and resolving potential issues to maintain optimal system performance and minimize downtime.
• Handled support escalations, implementing process improvements to enhance service request response times and ensure high-quality customer support.
• Developed, enhanced, and supported IT infrastructure and systems for IT Services customers, delivering scalable, reliable solutions that met business needs.
• Guided the implementation of efficient, cost-effective IT solutions, ensuring the integration of new technologies that aligned with organizational goals and improved operational efficiency.

• Troubleshot client hardware and software issues, providing timely resolutions to ensure optimal system performance and user satisfaction.
• Managed and maintained Active Directory, including user account management, group policies, and access control, ensuring smooth directory services and security compliance.
• Administered Windows File Shares, optimizing access, permissions, and data integrity to support efficient file management across the organization.
• Created and managed a centralized Windows print server, streamlining print services and ensuring reliable access to network printers for all users.
• Oversaw System Center Configuration Manager (SCCM), ensuring effective software deployment, patch management, and system imaging across the organization.
• Collaborated with staff to address their technical needs, providing responsive support and solutions to enhance productivity and resolve technical challenges.

Master Of Science In Cybersecurity, Cybersecurity

Network Security: Configured firewalls & IDS/IPS while mitigating network threats like DDoS & MITM attacks Cryptography: Mastered.

Bachelor Of Science (B.S.), Computer Information Systems

Graduated summa cum laude from CSU Stanislaus, earning the Dean's Award of Excellence as the top student in my discipline.