• Conducted comprehensive security assessments of various environments, evaluating them against NIST 800-53, CIS Benchmarks, DISA STIGs, and vendor best practices to ensure compliance and strengthen cybersecurity posture.• Developed and delivered cybersecurity educational content for BMCS University, contributing to an internal knowledge repository and fostering a culture of continuous learning and awareness within the organization.• Produced detailed cyber findings reports for clients, providing actionable recommendations and clear guidance on remediation steps. Empowered customers to swiftly resolve security gaps, advancing their journey toward a cyber-resilient infrastructure.• Developed cybersecurity engineering recommendations for customers, enabling the integration of best practices into systems during the development phase to enhance security from the outset.

• Managed and maintained Oracle Customer to Meter system, developing custom applications on top of the Oracle Utilities Application Framework to enhance functionality and improve user experience.• Designed and developed custom business applications using the .NET stack (SQL Server, ASP.NET MVC), delivering scalable and efficient solutions to meet business requirements.• Implemented Oracle Digital Self Service on Oracle Cloud Infrastructure (OCI), enabling streamlined customer interactions and improving digital service capabilities.• Administered Oracle Identity Cloud Service within OCI, overseeing identity and access management (IAM) solutions to ensure secure and seamless user access across enterprise systems.• Automated WebLogic code deployment and server maintenance for an Oracle Linux hosting environment, improving system reliability, reducing downtime, and enhancing operational efficiency.• Collaborated with cross-functional teams and business units to assess needs, gather requirements, and design innovative software solutions that aligned with organizational goals and enhanced business processes.

• Architected defense-in-depth network architectures with MPLS, segmentation, endpoint hardening, Palo Alto next-gen firewalls, web application firewalls, TLS inspection, SDN (Cisco ACI), and software-managed firewalls, leveraging industry best practices (CIS Benchmarks).• Engineered and deployed Splunk SIEM, designing custom detection and response capabilities, including indexes, alerts, and dashboards tailored to business needs.• Automated vulnerability and patch management processes, improving operational efficiency and response times to security risks.• Designed a secure, auditable cardholder data environment, achieving PCI compliance and passing third-party QSA audits to ensure data protection.• Managed diverse IT infrastructures, including virtualization, load balancing, web application firewalls, Palo Alto firewalls, SAML IdP, internal PKI, Cisco ACI, OSPF, MPLS, BGP, Active Directory, Windows Server, Oracle Linux, and SQL Server.• Drove IT operational efficiency through automation with PowerShell, Python, and C#. Led projects for patch management, inventory tracking, resource optimization, SQL Server tuning, and multifactor authentication, automating service desk ticket creation for hardware failures, account issues, and network device inactivity.• Provided technical and programmatic support for IT systems, cybersecurity solutions, and governance, ensuring alignment with industry standards.• Led the implementation of efficient, cost-effective IT solutions, guiding teams through the adoption of new technologies and best practices.• Facilitated cross-departmental collaboration during the analysis, design, and implementation phases of system lifecycles to ensure smooth project execution.

• Automated patch management for all Windows servers and clients, improving security and operational efficiency.• Managed, configured, and deployed Palo Alto firewalls, optimizing network security and traffic management.• Oversaw multisite data center clusters (Microsoft SQL, VMware, Exchange), ensuring high availability and performance for critical applications.• Deployed and managed network monitoring solutions, file servers, web servers, load balancers, switches, routers, storage switches, and VMware clusters, enhancing infrastructure reliability.• Automated service ticket creation based on server and network events, reducing manual intervention and improving incident response.• Automated mobile device management onboarding for corporate-owned devices, streamlining device lifecycle management.• Established and deployed baseline configurations for all managed IT assets, ensuring compliance with security standards.• Developed, enhanced, and supported IT infrastructure for services customers, ensuring scalability, reliability, and security.• Guided the implementation of cost-effective IT solutions, optimizing technology adoption to meet business needs.• Provided technical support and training to IT staff and end-users, enhancing knowledge and self-sufficiency.• Led cross-departmental collaboration during analysis and design phases to ensure successful system and solution implementation.• Reviewed and recommended system integrations, ensuring seamless interoperability between technologies and business processes.• Installed and developed system software, optimizing system functionality and performance.• Troubleshot and maintained network hardware and software, ensuring minimal downtime and availability of critical IT services.• Provided network security analysis, design, and integration, and collaborated on physical security measures for robust IT infrastructure protection.

• Provided comprehensive network security analysis, design, and system configuration, ensuring seamless integration of solutions with business processes.• Managed Microsoft SCCM for efficient software deployment and system imaging, streamlining IT operations and ensuring consistency across devices.• Monitored infrastructure health, proactively identifying and resolving potential issues to maintain optimal system performance and minimize downtime.• Handled support escalations, implementing process improvements to enhance service request response times and ensure high-quality customer support.• Developed, enhanced, and supported IT infrastructure and systems for IT Services customers, delivering scalable, reliable solutions that met business needs.• Guided the implementation of efficient, cost-effective IT solutions, ensuring the integration of new technologies that aligned with organizational goals and improved operational efficiency.• Provided technical support and training to IT staff and end-users, enhancing their skills and fostering a culture of self-sufficiency across the organization.• Reviewed, analyzed, and recommended system integrations, ensuring seamless interoperability between technologies and supporting business processes.• Installed and developed system software, optimizing functionality and performance to meet evolving business and user requirements.

• Troubleshot client hardware and software issues, providing timely resolutions to ensure optimal system performance and user satisfaction.• Managed and maintained Active Directory, including user account management, group policies, and access control, ensuring smooth directory services and security compliance.• Administered Windows File Shares, optimizing access, permissions, and data integrity to support efficient file management across the organization.• Created and managed a centralized Windows print server, streamlining print services and ensuring reliable access to network printers for all users.• Oversaw System Center Configuration Manager (SCCM), ensuring effective software deployment, patch management, and system imaging across the organization.• Collaborated with staff to address their technical needs, providing responsive support and solutions to enhance productivity and resolve technical challenges.• Worked closely with a team of site technicians and technical support staff, fostering collaboration and ensuring consistent, high-quality IT support across multiple locations.