Binda Pariyar Email & Phone Number

Sutherland, New South Wales, Australia

• Diagnosing and resolving technical issues through phone, email, and ticketing systems and proceeding as per service level agreement- SLA (currently using Repairshopr Ticketing System)• Installing and maintaining computer hardware, software, and other equipment for deployment purpose to customer as per the requirements.• Onboarding and offboarding users creating their network login, email and permissions and guiding users through step-by-step solutions during the process, ensuring customer satisfaction.• Using remote support tools such as Quick Assist, Any desk, Remote Desktop Connection, Team Viewer for troubleshooting issues on remote devices and supporting users working from home.• Escalate complex technical issues to higher-level support engineers or appropriate departments as required.• Strong understanding of network connectivity, TCP/IP protocols, and LAN/WAN configurations and Vlans.• Assisting users with Microsoft 365 account management and setup, password management, and account synchronization across devices and all the office related issues.• Experience with Cloud platform such as AWS, Azure platform and its core services, such as virtual machines, storage accounts, and networking.• Managing and monitoring of dedicated file servers, allocating and delegating file system and shared folder access, mapping shared drives and printer management. • Assisting on cloud-based file sharing platforms, such as Microsoft SharePoint, Google Drive, OneDrive, or Dropbox, including user account management and access control.• Documented solutions for a comprehensive knowledge base, enhancing team efficiency, and utilized tools like Repairshopr for streamlined support processes.

North Strathfield Nsw 2137

Installing OS and Setup the computer system and software as per client , troubleshooting and reserve the hardware and software issues , networking connectivity.Managing user service like reset password, manage the email and update mail policy.Familiar with office 365 Ad directory where maintain the client user account and creating group policy in domain. Provide assistance to recover massages from outlook, email and mail issue.Update MS office and assist in activationdata recovery and data transfer by using software clone the window OS , MacOS and Hard drive.PC cleanup and update driver and bios update.clone

2A Boyle St, Sutherland Nsw 2232

1-11 Connemara St, Bexley Nsw 2207

Managing resident and families enquiries via phone, arrange resident admission and progress documentation . follow the protocols for handling emergencies assist resident's family and visitors. collaborate with administration and conduct the health code and inform to staff and families.

Sydney, New South Wales, Australia

Received and processed customer orders in person, over the phone, or online• Provided assistance in helping customers choose menu items and specials• Addressed customer inquiries, concerns, or complaints promptly and courteously• Double-checked orders for accuracy before processing them to kitchen• Collaborated with kitchen staff to ensure orders are prepared correctly• Suggested addiƟonal menu items, sides, or drinks to customers to increase sales• Processed cash, credit card, and other forms of payment accurately• Maintained a clean and organized work area, including the front counter and dining space• Promoted and explained any customer loyalty programs or discounts

Sydney, New South Wales, Australia

Greeted the customers, escorted them to tables, and presented menu opƟons• Took accurate orders, ensured dietary preferences were accommodated, and relayed requests• Served meals promptly along with explaining dishes' details, ingredients, and cooking methods• Maintained tables, refilled drinks, and promptly cleared used dishes efficiently• Collaborated with kitchen staff and ensured orders were prepared accurately and Ɵmely• Processed payments accurately, handled cash, and managed electronic transacƟons securely •Provided recommendaƟons, upsold specials, and offered dessert and beverage suggesƟonsEnsured guests' saƟsfacƟon by addressing concerns promptly, and bidding farewell graciously

Professonal Year Programme, Information Technology

Master'S Degree, Computer Networking

Master'S Degree, Information Technology

Education record

Education record