● Providing holistic technical assistance to users, swiftly addressing hardware, software, and network issues to uphold operational efficiency and user satisfaction. ● Orchestrating Azure cloud services management, overseeing provisioning, monitoring, and resource optimization to ensure scalability, security, and cost-effectiveness in alignment with organizational goals. ● Implementing ITIL incident management practices, which involve categorizing, prioritizing, and resolving issues, with a dedication to ongoing enhancement and comprehensive follow-up. ● Configuring and troubleshooting networking infrastructure, including routers, switches, and firewalls, to ensure seamless connectivity and robust network performance. ● Efficiently managing ticketing systems, prioritizing and categorizing support requests, and tracking resolution progress to meet service level agreements (SLAs) and exceed user expectations. ● Orchestrating the entire IT hardware and software lifecycle, including installation, configuration, and ongoing maintenance to ensure seamless operations. ● Executing the installation, configuration, and deployment of IT systems and applications, ensuring seamless integration and optimal performance to meet organizational requirements. ● Administrating the Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, fostering collaboration, communication, and data security compliance. ● Overseeing Active Directory services, managing user accounts, group policies, and security permissions to maintain proper access control and adhere to best practices.

• Addressed client IT issues promptly, providing effective solutions and escalating complex issues for further resolution by the wider team.• Conducted thorough troubleshooting and problem resolution to resolve end-user technical issues efficiently, minimizing disruption to workflow.• Managed support service tickets using web-based systems, ensuring accurate tracking and timely resolution of requests.• Prioritized IT tickets based on severity and potential business impact, allocating resources effectively to minimize downtime and disruptions.• Installed and provided ongoing support for desktop software titles and add-ons, ensuring compatibility and optimal performance across various systems.• Assisted the Security Department in setting up technical equipment and operational frameworks for servers, ensuring compliance with security protocols and guidelines.

• Managed payroll processing efficiently using the Kronos system, resolving pay-related inquiries promptly to support team members.• Maintained meticulous records of payroll and employee data, ensuring accuracy and compliance with legal and company requirements.• Developed and implemented systems to monitor compliance with regulatory requirements and internal policies, proactively identifying and addressing any areas for improvement.• Analyzed wage costing and managed rosters effectively to optimize staffing levels and ensure adherence to labor regulations, enhancing operational efficiency and cost-effectiveness.• Completing weekly and monthly compliance and taking appropriate actions if required.• Enhanced customer satisfaction and store operations through relationship building and daily problem solving.• Answering day to day calls to solve customer enquiries.• Maintaining weekly and daily ticketing system of the store.• Achieving weekly and monthly targets to meet company KPIs.

• Greeted and assisted customers in finding products, answered queries, and provided recommendations. • Helped customers with product returns, exchanges, and handled complaints with a positive attitude.• Provided information about promotions, discounts, and loyalty programs.• Operated the cash register efficiently, processed payments, and ensured transaction accuracy.• Assisted in managing queues and ensured a smooth checkout process.• Assisted in restocking shelves, managed inventory, and maintained product displays.• Resolved conflicts or issues to ensure customer satisfaction and escalated complex issues to the manager.

• Conduct data gathering and analysis to understand business strategy requirements.• Assess client needs utilizing a structured requirement process by gathering, analyzing,documenting, and managing changes in the current online student portal and recommend theimprovements.• Demonstrate attention to detail by ensuring each client understands the concept of onlinesoftware.• Implement techniques to plan trace and manage business requirements.• Create and record information in the database, following the procedures which ensure security andintegrity of data.• Monitor database network for improvements required in the future upgrades of hardware andsoftware.• Identify problems in current online practice student’s portal and create solution.• Basic administration, such as keeping students records and creation of their accounts over onlineportal.

• Broadened Mathematical skills while helping students with enquiries and doubts.• Efficiently promoted Maths Mentors service to university students by attending various seminars and classes. • Developed strong relationships with management and other maths mentors contributing to a cohesive and productive team.• Responding to student emails in a polite, timely and courteous manner.• Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.• Through this I developed and used my communication and interpersonal skills.