Mandeep Kaur Email & Phone Number

Melbourne, Victoria, Australia

• Providing holistic technical assistance to users, swiftly addressing hardware, software, and network issues to uphold operational efficiency and user satisfaction.
• Orchestrating Azure cloud services management, overseeing provisioning, monitoring, and resource optimization to ensure scalability, security, and cost-effectiveness in alignment with organizational goals.
• Implementing ITIL incident management practices, which involve categorizing, prioritizing, and resolving issues, with a dedication to ongoing enhancement and comprehensive follow-up.
• Configuring and troubleshooting networking infrastructure, including routers, switches, and firewalls, to ensure seamless connectivity and robust network performance.
• Efficiently managing ticketing systems, prioritizing and categorizing support requests, and tracking resolution progress to meet service level agreements (SLAs) and exceed user expectations.
• Orchestrating the entire IT hardware and software lifecycle, including installation, configuration, and ongoing maintenance to ensure seamless operations.

Geelong, Victoria, Australia

• Addressed client IT issues promptly, providing effective solutions and escalating complex issues for further resolution by the wider team.
• Conducted thorough troubleshooting and problem resolution to resolve end-user technical issues efficiently, minimizing disruption to workflow.
• Managed support service tickets using web-based systems, ensuring accurate tracking and timely resolution of requests.
• Prioritized IT tickets based on severity and potential business impact, allocating resources effectively to minimize downtime and disruptions.
• Installed and provided ongoing support for desktop software titles and add-ons, ensuring compatibility and optimal performance across various systems.
• Assisted the Security Department in setting up technical equipment and operational frameworks for servers, ensuring compliance with security protocols and guidelines.

Melbourne, Victoria, Australia

• Managed payroll processing efficiently using the Kronos system, resolving pay-related inquiries promptly to support team members.
• Maintained meticulous records of payroll and employee data, ensuring accuracy and compliance with legal and company requirements.
• Developed and implemented systems to monitor compliance with regulatory requirements and internal policies, proactively identifying and addressing any areas for improvement.
• Analyzed wage costing and managed rosters effectively to optimize staffing levels and ensure adherence to labor regulations, enhancing operational efficiency and cost-effectiveness.
• Completing weekly and monthly compliance and taking appropriate actions if required.
• Enhanced customer satisfaction and store operations through relationship building and daily problem solving.

Melbourne, Victoria, Australia

• Greeted and assisted customers in finding products, answered queries, and provided recommendations.
• Helped customers with product returns, exchanges, and handled complaints with a positive attitude.
• Provided information about promotions, discounts, and loyalty programs.
• Operated the cash register efficiently, processed payments, and ensured transaction accuracy.
• Assisted in managing queues and ensured a smooth checkout process.
• Assisted in restocking shelves, managed inventory, and maintained product displays.

Melbourne, Victoria, Australia

• Conduct data gathering and analysis to understand business strategy requirements.
• Assess client needs utilizing a structured requirement process by gathering, analyzing,documenting, and managing changes in the current online student portal and recommend theimprovements.
• Demonstrate attention to detail by ensuring each client understands the concept of onlinesoftware.
• Implement techniques to plan trace and manage business requirements.
• Create and record information in the database, following the procedures which ensure security andintegrity of data.
• Monitor database network for improvements required in the future upgrades of hardware andsoftware.

Melbourne, Australia

• Broadened Mathematical skills while helping students with enquiries and doubts.
• Efficiently promoted Maths Mentors service to university students by attending various seminars and classes.
• Developed strong relationships with management and other maths mentors contributing to a cohesive and productive team.
• Responding to student emails in a polite, timely and courteous manner.
• Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
• Through this I developed and used my communication and interpersonal skills.

Bachelor Of Cyber Security, Computer Security

Professional Year Program, It