Bindy Hobart Email & Phone Number

Australia

As the National Client Services Manager I am responsible for leading a dedicated, passionate and skilled team responsible for enhancing customer relationships, building trust and confidence in our business and the services we offer while providing successful outcomes to our customers. I am responsible for assisting to resolve detailed customer queries, manage complex contract creation and negotiations, including business and stakeholder approvals. The team is also dedicated to influencing the development and implementation of improvement capability across the business to enhance the overall customer experience.

Brisbane

As the National Client Services Manager I am responsible for leading a dedicated, passionate and skilled team responsible for enahncing customer relationships, building trust and confidence in our business and the services we offer while providing successful outcomes to our customers. I am responsible for assisting to resolve detailed customer queries, manage complex contract creation and negotiations, including business and stakeholder approvals. The team is also dedicated to influencing the development and implementation of improvement capability across the business to enhance the overall customer experience.

Brisbane

Client Services Manager (Channel Partners) - key responsiblities:• Building, maintaining and nourishing long term relationships with clients• Play an advisory role by providing consultation• Analyze and resolve complex customer queries and issues• Enhance the quality of services provided by increasing efficiency across organisations• Manage complex contract creation and negotiations, including business and stakeholder approvals

Brisbane

As the Customer Services and Contracts Management Supervisor for Metering Dynamics I was fortunate enough to lead and develop a strong, productive, dedicated, passionate and supportive contracts and account management team• Accountable for customer contract management, invoicing and in payments • Manage precedent contract vault and contract reviews• Analyze and resolve complex billing discrepancies• Confer with clients to determine budgets and deliverables• Consistently contribute information and reports to assist in revenue forecasting• Manage contract negotiations, including business and stakeholder approvals• Input into detailed system specifications for Finance system• Review and report on contract expiries and feed appropriate information into the Sales team

Brisbane, Australia

As the Customer Services and Contracts Coordinator I was responsible for:• Specific contract creation and management• Maintainenance of accurate customer and contracts details• Delivery of retention, win‐loss reports to Sales Team and Management• Investigation and response to complex customer queries• Provision of accurate pricing details to Retailers, Customer and Channel Partners• Monitoring service and information fulfilment

Brisbane, Australia

As the Metering Dynamics Accounts Officer, I was solely responsible for• Managing accurate and timely invoicing and transactions for Metering Dynamics• Analysis and resolution of complex billing discrepancies• Managing and delivering and processing complex payment statements• Investigating complex customer queriesDuring this time I was also responsible for the involement in technical specifications for Metering Dyanamics Billing and payments system, testing and complete account set up.