Sr.Service Supervisor- FDO / FBP 06/2017 to 07/2018Managed the Team of 10 Service Business partners of new Division FDO (Franchise Direct Operations) and 25 FBP Sales partners installation and service support with the population of 20000 live customers.Key Areas Handled: Calls Coordination, Spare Billing, Escalation Management, Franchise Audit, Commercial and Legal issues without additional ManpowerRecruited , Trained and Activated 10 new Service Partners Across Kerala and… Show more Sr.Service Supervisor- FDO / FBP 06/2017 to 07/2018Managed the Team of 10 Service Business partners of new Division FDO (Franchise Direct Operations) and 25 FBP Sales partners installation and service support with the population of 20000 live customers.Key Areas Handled: Calls Coordination, Spare Billing, Escalation Management, Franchise Audit, Commercial and Legal issues without additional ManpowerRecruited , Trained and Activated 10 new Service Partners Across Kerala and Maintained 80 % response Time in 48 Hrs resolution of Open complaints100 % Clearance of Service Partners Claims installation and Warranty repayment 150 + Defective of DOA units Rectification Reported to National Service Head Service Supervisor – Cochin 03/2016 to 06/2017Managed the 9 Direct Division Service Franchises and 2 installation team with a population of 40000 + live customers and the Average Call volume of 4000 service calls and 500 + installation effectively.Handled the Team of 3 service Group leaders, 35 Service Technicians and the business partners and office assistantsService Revenue Achievement of 2.5 Crores in the Financial year 2016-2017 and Submission of collection to company without CDA pending85 % Response time in 48 Hrs resolution of Open complaints Open calls pending Reduced from 1000 + to Single Digit and consistently maintained . Show less

Managed the High volume Authorized Service Centre with the Call load of 1400 service and 500+ installationKey areas Handled: Front Office, Call Management, Customer Escalations , Service Revenue, Pending callsClearance and Delivery, SIT and defective timely clearance, Soft skills training ,Meeting and Communications, recruitment .Handled the Team of 3 Demo installation Technicians, 8 Service Engineers, 3 Front office Coordinators and 4 supporting staffs in the branch.2 Times… Show more Managed the High volume Authorized Service Centre with the Call load of 1400 service and 500+ installationKey areas Handled: Front Office, Call Management, Customer Escalations , Service Revenue, Pending callsClearance and Delivery, SIT and defective timely clearance, Soft skills training ,Meeting and Communications, recruitment .Handled the Team of 3 Demo installation Technicians, 8 Service Engineers, 3 Front office Coordinators and 4 supporting staffs in the branch.2 Times Recognized as Best branch in Mobile Service KPI achievement.Successfully handled all the Front office walk in customers and other escalations positively resolved with customer DelightIncreased the TAT in CAV IT products and Mobile Division from 40 % to 70 % + and consistently maintained Pending Dealers DOA stock issues cleared and supported the sales Team well. Reported to Area Service Manager Show less

Managed the Infrastructure and Facility Management of Micro finance Division of PAN INDIA 200 Branches.Key Areas Handled: Civil Infrastructure, Purchase, Administration, Vendor Management, ClearingVendor Payments, Maintaining and Auditing of Company Assets.Successfully Completed, and Handed over 150 Branches Reduced the Cost in terms of Rental and Civil works cost, Implemented CUG Phone ,internet for all Branches and Staffs and Recognized by COOReported to Vice… Show more Managed the Infrastructure and Facility Management of Micro finance Division of PAN INDIA 200 Branches.Key Areas Handled: Civil Infrastructure, Purchase, Administration, Vendor Management, ClearingVendor Payments, Maintaining and Auditing of Company Assets.Successfully Completed, and Handed over 150 Branches Reduced the Cost in terms of Rental and Civil works cost, Implemented CUG Phone ,internet for all Branches and Staffs and Recognized by COOReported to Vice President Accounts Show less

Managed the installation and service of Solar Panels and water heater system projectsCoordinated and successfully Commissioned 100 + Projects of Solar panels and Water purifiers in the company Taken Initiative and Organized Technicians to work systematically and Completion of works within the time Line given by the Management Reported to AGM

Managed the Service and Installation of Dell India Pvt Ltd on-site operations entire Kerala region and Other Corporate AMC clients with the call load of 200 + break fix calls and 2000 + installations .Handled the Team of 6 on-site Engineers and 5 Resident Engineers Key areas Handled: call coordination, Timely updating and closure in VPN ,Spare Management, AMC renewal, Preventive Maintenance, front Office Management , MIS.100 % completion of break fix calls as per the SLA… Show more Managed the Service and Installation of Dell India Pvt Ltd on-site operations entire Kerala region and Other Corporate AMC clients with the call load of 200 + break fix calls and 2000 + installations .Handled the Team of 6 on-site Engineers and 5 Resident Engineers Key areas Handled: call coordination, Timely updating and closure in VPN ,Spare Management, AMC renewal, Preventive Maintenance, front Office Management , MIS.100 % completion of break fix calls as per the SLA Reported to Manager Service Show less