Binh Tran Email & Phone Number

Vienna, VA

• Process 40+ general teller transactions per 5-hour shift including deposits and withdrawals, loan payments, cashier’s check requests, safety deposit payments, and currency exchange
• Collaborate with tellers, bank associates, sales team, and customers to resolve issues and provide stellar customer service
• Answer customer telephone calls promptly and in a professional manner
• Work with team to help branch meet goals

Washington, DC

• Created welcoming environment for 20+ customers daily; conceived and executed nail designs for clients
• Managed computerized client information, appointments, and schedules
• Processed cash, check, debit, voucher, and credit card payments
• Acted as a salon manager in absence of salon owner

Tyson, VA

• Managed schedules for 13 Chinese bus companies through a DMV third party
• Received complaints by telephone/email, documented 10-20 cases daily, and solved clients’ problems
• Documented client complaints and resolved complaints when possible as a front line employee

Alexandria, VA

• Assigned and managed work for a support team of approximately 10 employees
• Analyzed and evaluated quality of documents and distributed appropriately
• Provided administrative support to Patent and Trademark Office contract including typing, copying, and scanning information into the electronic document management system

Ho Chi Minh City, VN

• Provided general administrative support including purchase orders and invoices, payroll, banking, recruiting and interviewing, hiring recommendations, and celebrations for staff of sports accessory company
• Acted as interpreter/liaison for Cantonese, Mandarin, and Vietnamese-speaking top management representatives from customers (Nike, Adidas, Reebok, Puma, etc.); technical consultants; supplier personnel
• Supported president during the expansion of the company by providing translation/interpreter services for forums, conferences, meetings, briefings, and training
• Represented company to providers and represented the providers to local community-based organizations

Education record

• Completed a three-month administrative skills training program that emphasizes professional standards, work ethics, and employer.

Adult High School Diploma

Education record

Course work completed towards Associate Degree.